Thursday, January 11, 2018

Landis Technologies Announces Microsoft Office 365 Contact Center

Office365ContactCenter_Wallboard_TwitterGraphic

Ephrata, Pennsylvania Jan 11, 2018 - Landis Technologies is announcing Office 365 Contact Center for  Microsoft Phone System. Office 365 Contact Center will be tailored for Skype for Business & Microsoft Teams in Office 365. It brings fast setup, visually integrated use interface, real-time wallboards & reporting, sentiment coaching & a gamified, fun user experience.

"As we have done with previous products, our goal with this contact center solution is to make it open, based on deep community feedback, and very widely adopted." says Landis Technologies managing owner Matt Landis. "Based on analysis from the 'Gartner Market Guide for Microsoft Skype for Business Contact Center Partners' [1] we project that we already have deployed as many attendant console agents as the typical Skype for Business contact center vendor has deployed agent seats. Which is to say we have been selling contact center like functionality for some time already with a very high level of satisfaction from our customers."

The Office 365 Contact Center is designed around years of Landis Technologies' working closely with the Skype for Business community and their international partner network of 200+ premium Skype for Business certified partners & Microsoft.

Here are a few design principles that Landis Technologies sees as critical to their Office 365 contact center offering:

1. 1 Minute Setup. Involving no servers.

2. Familiar. Visually integrates with the rest of Office 365 suite.

3. Realtime Wallboards. Monitor agents & calls live.

4. Sentiment. Cognitive Services enables live sentiment feedback & reporting.

5. Gamified, Fun Experience. Agents enjoy using the product while being encouraged to productivity.

The Landis Technologies Office 365 Contact Center will cover the most requested features in the initial release or shortly thereafter.

· Definable Wallboards

· Live Manager Dashboard showing Live Calls

· Manager Barge In and Listen In

· Call Recording and Azure web portal to listen to recordings.

· Sentiment & Speed performance Reporting

· Modern Reporting

· Live Sentiment Agent coaching

· Gamified experience

· Microsoft Dynamics 365/CRM deep integration

· Wrap Up Information tracking

· Call Queues (Using Microsoft Phone System Call Queues)

· Incoming and Outgoing Contact Center features

· Skills based routing

· More

Matt Landis notes, "The Office 365 Contact Center by Landis Technologies will provide features using a secure, Azure based backend plus a PC agent, but users don't need to think about that because our engineers have worked very hard to make a very easy, nontechnical initial setup experience. Our team demonstrated to me in house a sub 1 minute initial onboarding experience that anyone can do. We are very committed to an extremely easy & fast getting started experience."

The Landis Technologies Office 365 Contact Center primary distribution will be via a network of over 200 Microsoft Certified UC Partners.

You can sign up to be the first to see a demo of Landis Technologies' Office 365 Contact Center in the coming weeks by clicking here.

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landiscomputer.com

Contact: sales@landiscomputer.com

[1] http://info.calltower.com/hubfs/Contact%20Center%20Market%20Guide.pdf?t=1514993143816

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