Thursday, October 15, 2015

Attendant Pro October 2015 Update: Call Recording, Park For Group/User Button & More

Download the Attendant Pro v.1.0.5766.27587 BETA MSI Installer: Click Here

  • New Features
    • Call Recording
      • On Demand or All Calls
    • 1-Click “Park For”
    • Quick Access Shortcuts: Easily add icons
    • Added “Consult Transfer”  shortcut key label at bottom of screen
    • Added all shortcut keys tooltip
    • Button in Configuration to open Attendant Pro log files
  • Improvements/Fixes
    • Custom Contact Layout XAML validation and error checking

 

Call Recording (Feature Included inside Attendant Pro)

123A-Attendant Pro for Lync Launch_Latest

For more details on Call Recording included in Attendant Pro, click here.

We have another solution coming soon, Call Recording Pro, which is a solution for users that don’t run Attendant Pro. If you have interest, sign up to be a part of the Call Recording Pro BETA group: click here

1-Click Park For User or Group

“Park For” functionality has been in Attendant Pro since Q2 2015, but in this version we have surfaced it as a single click button right on the “Current Call” panel. Park for allows you to double click a Group or Contact to park for that entity and send them an instant message notifying them a Park is awaiting them.

For more details on “Park For” see: http://attendantpro.blogspot.com/2015/04/attendant-pro-for-lync-skype-for.html#parkforgroup

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Quick Access Shortcuts: Easily Add Icons

Easily assign icons to shortcut keys.image

Added Shortcut Keys Tooltip

Just hover over a shortcut key label to see all shortcut keys.

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Button in Configuration to open Attendant Pro log files

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Thursday, October 1, 2015

Call Recording Pro for Skype for Business: 1 Minute Install & No Server Call Recording Solution

Sign Up to be a part of the Call Recording Pro BETA group: click here

Call Recording Pro

We are glad to announce Call Recording Pro for Skype for Business (Lync): a call recording solution that is a 1 Minute Install and requires No Servers and is easy to roll out to groups without involvement of central IT.

Call Recording Pro technology will be introduced first as functionality built-in Attendant Pro in just a few days, after that it will introduced in a very light agent that can be installed on any computer running Skype for Business for Windows and can be rolled out centrally using standard Windows management tools. Call Recording Po will be a recording solution whether or not your organization is using Attendant Pro.

How Does It Work?

Call Recording Pro is a small application that runs side by side with Skype for Business client for Windows that records calls. Install in a minute and start recording. That easy.

Features

Below are some of the features:

  • Ability to record Every Call (No click) or On Demand with 1-Click
  • Policy to determine if users can stop recording in “Always Record” mode
  • Easily listen to recordings locally using standard Windows Media player
  • Auto upload recordings to OneDrive or corporate shared drive for easy manager access to recordings
  • Recording will auto select the Skype for Business audio device
Limitations: It’s Not for Everyone

Call Recording Pro will fit many scenarios, but not all of them.

  • Requires Skype for Business (Lync) client for Windows
  • Works with all Skype for Business Optimized USB devices (USB headsets/handsets
    • does not work with IP phones at this time
  • Does not support switching the audio device during a call at this time
  • Not targeted for legal or compliance scenarios
Quick Screen Shots

Just make a call and calls will be recorded!

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Easy to configure

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Just set recording to your preferred type.

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If policy allows it, easily stop recording for confidential information

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Easily listen to recording locally. Right click on “Start Recording” button on main screen.

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You will see the folder with recordings.

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Or have Call Recording Pro automatically upload recordings to OneDrive for easy search and playback by managers

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Or mobile devices using OneDrive application [1]

Screenshot_2015-10-05-09-52-49

Using standard Windows audio player

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FAQ

Q. Will my side be recorded when I mute myself in Skype for Business?
A. No.

Feedback

We realize this is a new way to go about Skype for Business call recording and we welcome your feedback.

Sign Up to be a part of the Call Recording Pro BETA group: click here

[1] – Requires WAV capable player on device. VLC is a free, WAV player for Android devices.

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