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SEFAUtil Server Q2-2017 Update: GA & Adds Contact List Management, Boss Admin & More


This update includes:User contact list management (add groups & contacts)Change forwarding via IM BOTGet & Set Presence via PowershellRemote PowerShellWCF endpoint is availableAdded Server parameter to designate serverAdded description to the server serviceAdded ability to clear a user noteAdded ability to have first parameter the sip address without specifying itImproved PowerShell HelpImproved DocumentationGet the update here: Click Here
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Call Recording Pro Q2-2017 Update: MP3 Recording, Select Dial SfB 2016 Compatibility & More

Below is a summary of the new features in the Q2-2017 update for Call Recording Pro, Call Recording for Office 365 & Skype for Business solution. The update can be downloaded here. Read more about Call Recording for Office 365 & Skype for Business here.MP3 Recording Format (MP3 or WAV selectable)Select Dial compatibility with Skype for Business 2016 clientAuto start now ensures Call Recording Pro starts in the correct sequence (only starts after Skype for Business)Fixed –Call recording bug around RGS call being answered by another user fixedFixed –Park & Hold shortcut key tools tips Fixed – Grab focus keyboard shortcutFixed – Turning on button click soundFixed – Recordings not saved in user’s roaming profileFixed – Shortcut key setup disabled when setting pushed out with GPOFixed – Open log folder opens to AP logs

Attendant Pro Q2-2017 Update: Transfer Advisor, Dynamics 365/CRM & Skype for Business Merged User Experience, Color Code Call Queue/RGS Calls & More

Below is a summary of the new features in Q2-2017 (May 2017) update for Attendant Pro, which can be downloaded here as MSI installer.Transfer AdvisorDynamics 365/CRM & Skype for Business Merged User ExperienceColor Code Call Queue & Response Group Service Calls for at-a-glance identificationColor code calls for specific users for at-a-glance identification “Saved Searches” now appear in the “Contact Group” area as a “Group” Microsoft Outlook style “Contact Group” area layout Compact dropdown style “Contact Group” area layout List incoming call toast style Attendant Pro attendant/operator “Notes” now display on incoming call & handled call toast Ability to “Meet Now” from Options Menu Update notification and 1-Click update Dutch translation improved by human translation Splash screen Auto start Attendant Pro on Windows start Additional Logging around call recording Added Attendant Pro version in log file Additional user interface theming to make Attendant Pro e…

Attendant Pro Jan 2017 (Q4-2016) Update: Skype for Business 2016 UI, MP3 Recording, Export-Import Settings & More

Download MSI v1.0.6229.30832: Click Here
Get a fully working Trial or Schedule Live Demo:
Skype for Business 2016 User Interface & Color SchemeSkype for Business 2015 & Lync 2013 are still an optionMP3 call recording formatEasily Export and Import Settings on another PCAbility to push out default application settings that can be later edited by user“Current Call” panel auto centers or can be manually moved up or downVideo buttons to Start/Stop video from Current Call, Contacts (right click) & Contact DetailsAdded Vertical “Contact Groups” layoutAdded ability to click anywhere on the incoming call to answerAbility to Get a Trial Key directly from the main screenAdded ability to added buttons for specific contact methods (Work, Mobile, Voicemail, Other, Home) to a “Contact Layout”Small Contact Layout has been modernizedLarge Contact Layout has been modernizedLarge Contact List Layout has been modernized“Contact Details” now have modern bu…

Attendant Pro for Skype for Business 2016 Quick Start Guide

Attendant Console for Skype for Business 2016 Quick Start Guide available here: PDFOther Office 2016 Quick Start Guides Available Here: Click Here

Microsoft Teams Attendant Console UX: We are committed to a Familiar Future

Whatever the future we believe receptionists should have a familiar & integrated experience. We have invested in developing a UX layer that enables us to deliver user interfaces that create a seamless & familiar attendant console companion to the Microsoft Office 365 or Skype powered tool of your choice. Whether Skype for Business 2015, Skype for Business 2016, Microsoft Lync 2013 or some other future Microsoft user interface, with Attendant Pro you can count on moving into the future with confidence.
Attendant Pro demonstration of a Microsoft Teams user experience.

Attendant Pro Sept 2016 (Q3-2016) Update: Analytics Dashboard, See Contacts by Department, Office, Etc; Configure Current Call Buttons & More

Download MSI ver. 1.0.x Click HereNew FeaturesAttendant Console Analytics Dashboard (No Server, No Office 365 Dependency)Advanced SearchOutlook-style Search FiltersSee Contacts in a Department (Office, Location, Title) By Select from a List Created From Contact List1-Click Saved SearchSetting to remove unused call transfer buttons from the “Current Call” Sign In or Out of all Skype for Business RGS Queues w/1-Click or Button Press (definable hotkeys)Setting to Auto-Close conversations started by Attendant Pro (suppress inactive conversation windows)“Handled Calls” Panel displays the Contact who picked up a parked call“Medium Contact List” formatted Contact Layout addedLocal Machine Settings (Hkey local machine) apply to all users on a machineAttendant Pro lab tested with JAWS Accessibility softwareAdded Icelandic  language (machine)Users can easily give Feedback via Microsoft Office like feedback navigationEnhancementsPop out Contact from Contact Details header panelContacts styled a …