Wednesday, April 11, 2018

SEFAUtil Server Q2-2018 Update: Delegate Change Client Notification, PowerShell


  • SEFAUtil Server will now notify the delegate that they have been added or removed as a delegate as a visual notification in their Skype for Business client.
  • Provide a workaround for changing multiple delegates in some network situations
    • When the Windows Firewall on the Trusted Application Server is blocking “BENOTIFY” SIP messages from the Skype for Business Server it previously could cause SEFAUtil Server hang. With this work around this operation will take a performance it, but will complete. Our recommendation is to fix the underlying Windows Firewall issue. For more details click here.
  • All PowerShell consoles now work (including ISE)
  • FIX: In some instances the UCMA User Endpoint would not be terminated, which could affect user presence.
  • Made improvements to logging
  • Better handling of Skype for Business Server environment anomaly (UCMA “Group Does Not Exist” Exception) noticed in rare instances. For more details click here.

Get the update here: Click Here

Monday, March 12, 2018

Landis Technologies Demonstrates Office 365 Contact Center for Microsoft Teams at Enterprise Connect 2018

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Orlando, Florida 3/12/2018 – Landis Technologies is demonstrating Office 365 Contact Center for Skype for Business & Microsoft Teams for the first time at Enterprise Connect 2018 booth #744. The Landis Technologies Contact Center works with Microsoft Teams, Skype for Business Online and Skype for Business Server 2016 & 2019.

Here are a few design principles that Landis Technologies sees as critical to their Office 365 contact center offering:

  • 1 Minute Setup. Involving no servers.
  • Familiar. Visually integrates with the rest of Office 365 suite.
  • Real-time Wallboards. Monitor agents & calls live.
  • Sentiment. Cognitive Services enables live sentiment feedback & reporting.
  • Gamified, Fun Experience. Agents enjoy using the product while being encouraged to productivity.

The Landis Technologies Office 365 Contact Center will cover the most requested features in the initial release or shortly thereafter.

· Definable Wallboards

· Live Manager Dashboard showing Live Calls

· Manager Barge In and Listen In

· Call Recording and Azure web portal to listen to recordings.

· Sentiment & Speed performance Reporting

· Modern Reporting

· Live Sentiment Agent coaching

· Gamified experience

· Microsoft Dynamics 365/CRM deep integration

· Wrap Up Information tracking

· Call Queues (Using Microsoft Phone System Call Queues)

· More

Matt Landis notes, "The Office 365 Contact Center by Landis Technologies will provide features using a secure, Azure based backend plus a PC agent, but users don't need to think about that because our engineers have worked very hard to make a very easy, nontechnical initial setup experience. Our team demonstrated to me in house a sub 1 minute initial onboarding experience that anyone can do. We are very committed to an extremely easy & fast getting started experience."

The Landis Technologies Office 365 Contact Center primary distribution will be via a network of over 200 Microsoft Certified UC Partners.

You can sign up to be the first to see a demo of Landis Technologies' Office 365 Contact Center in the coming weeks by clicking here. Or keep watch on the Landis Office 365 Contact Center landing page at https://www.landiscomputer.com/office365contactcenter/

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landiscomputer.com

Contact: sales@landiscomputer.com

Thursday, January 11, 2018

Landis Technologies Announces Microsoft Office 365 Contact Center

Office365ContactCenter_Wallboard_TwitterGraphic

Ephrata, Pennsylvania Jan 11, 2018 - Landis Technologies is announcing Office 365 Contact Center for  Microsoft Phone System. Office 365 Contact Center will be tailored for Skype for Business & Microsoft Teams in Office 365. It brings fast setup, visually integrated use interface, real-time wallboards & reporting, sentiment coaching & a gamified, fun user experience.

"As we have done with previous products, our goal with this contact center solution is to make it open, based on deep community feedback, and very widely adopted." says Landis Technologies managing owner Matt Landis. "Based on analysis from the 'Gartner Market Guide for Microsoft Skype for Business Contact Center Partners' [1] we project that we already have deployed as many attendant console agents as the typical Skype for Business contact center vendor has deployed agent seats. Which is to say we have been selling contact center like functionality for some time already with a very high level of satisfaction from our customers."

The Office 365 Contact Center is designed around years of Landis Technologies' working closely with the Skype for Business community and their international partner network of 200+ premium Skype for Business certified partners & Microsoft.

Here are a few design principles that Landis Technologies sees as critical to their Office 365 contact center offering:

1. 1 Minute Setup. Involving no servers.

2. Familiar. Visually integrates with the rest of Office 365 suite.

3. Realtime Wallboards. Monitor agents & calls live.

4. Sentiment. Cognitive Services enables live sentiment feedback & reporting.

5. Gamified, Fun Experience. Agents enjoy using the product while being encouraged to productivity.

The Landis Technologies Office 365 Contact Center will cover the most requested features in the initial release or shortly thereafter.

· Definable Wallboards

· Live Manager Dashboard showing Live Calls

· Manager Barge In and Listen In

· Call Recording and Azure web portal to listen to recordings.

· Sentiment & Speed performance Reporting

· Modern Reporting

· Live Sentiment Agent coaching

· Gamified experience

· Microsoft Dynamics 365/CRM deep integration

· Wrap Up Information tracking

· Call Queues (Using Microsoft Phone System Call Queues)

· Incoming and Outgoing Contact Center features

· Skills based routing

· More

Matt Landis notes, "The Office 365 Contact Center by Landis Technologies will provide features using a secure, Azure based backend plus a PC agent, but users don't need to think about that because our engineers have worked very hard to make a very easy, nontechnical initial setup experience. Our team demonstrated to me in house a sub 1 minute initial onboarding experience that anyone can do. We are very committed to an extremely easy & fast getting started experience."

The Landis Technologies Office 365 Contact Center primary distribution will be via a network of over 200 Microsoft Certified UC Partners.

You can sign up to be the first to see a demo of Landis Technologies' Office 365 Contact Center in the coming weeks by clicking here.

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landiscomputer.com

Contact: sales@landiscomputer.com

[1] http://info.calltower.com/hubfs/Contact%20Center%20Market%20Guide.pdf?t=1514993143816

Tuesday, November 21, 2017

Attendant Pro Q4-2017 Update: IM Consult Transfer, Microsoft Teams UX, Call History, Calendars & Configure Contacts & More

Below is a summary of the new features in Q4-2017 (November 2017) update for Attendant Pro, which can be downloaded here as MSI installer. (register for upcoming webinar or see other webinars)

1 Click Automatic IM Consult Transfer

IM Automatic Consultant Transfer makes consult transfer 1-Click & Attendant Pro does the rest! The steps are:

  • Just click on a contact you want to consult transfer to and Attendant Pro does the rest!
  • The receptionists just selects the contact they want to consult. (& moves on to answer other calls!)
    • Attendant Pro will put the current call on hold
    • Then Instant Message’s the contact the receptionist selected, asking if they want to take the call? & Press 0=No, 1=Yes & 2=To Voicemail.
    • Wait for a response, while indicating to the receptionist if timeout period has elapsed
    • If the call is accepted, Attendant Pro will automatically transfer the call (after a short, definable delay. )

Click on IM Consult Transfer and double click a contact. Attendant Pro will put the call on hold & IM the contact asking them if they want to take the call.

1

Select a contact.

2

Now Attendant Pro will automatically send the contact an IM.

3

Now Attendant Pro will wait for a reply. While it is waiting a status indicator will indicate to the receptionist

  • Yellow = Waiting & still inside response time parameters.
  • Green = Consulted user has accepted the call & it will momentarily be automatically transferred.
  • Red/Warning = Waiting time has passed defined response time parameters & reception should take an alternative action.

4

When the consulted user responds with an IM that they would like to take the call, the status indicator will turn Green which means the call will momentarily be automatically be transferred. (The receptionist can still manually handle the call if they pick it up right now)

5

After a short, definable pause the call will be automatically transferred by Attendant Pro.

5-5

Congratulations on doing a IM Consult Transfer with 1 Click!

7

Private Call Park for Office 365 Cloud PBX (aka Phone System)

Automatic IM Consult Transfer is essentially an Office 365 Private Call Park. Thinking of the feature as a Private Call Park, the receptionist can put the call on park for the user and they can pick it up when they are ready or send it to their own voicemail.

Microsoft Teams Attendant Console User Experience

Attendant Pro now includes a full Microsoft Teams user experience including:

  • Microsoft Teams User Interface
  • Microsoft Teams are included in Contact Groups
  • Ability to transfer calls to Teams users based on coming Skype-Teams Interop*

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Microsoft Teams are included in Contact Groups and will show the Team Members as contacts in Attendant Pro. Skype for Business Contact Groups, Exchange Distribution Groups and Teams will display side by side.

image

When Skype-Team Interop is released by Microsoft, attendants will be able to transfer calls to Microsoft Teams users as well as Skype for Business users.

To turn on Microsoft Teams showing up as groups in Attendant Pro go to Options & then “Enable API Access” to Microsoft Teams. Then enable “Show Microsoft Teams groups”.

* Roadmap lists Skype-Teams Interop for CYH2-2018

Advanced Call History

Up till now we have depended on Outlook (Exchange) to provide basic call history for Attendant Pro. In the Q4-2017 release we provide a new screen with advanced call history. Advanced call history provides several benefits over Outlook (Exchange):

  • Tracks more details & analytics about each call: who the call was transferred to, what type of transfer, hold time & more.
  • Gives 1 Click access to Call Recording, CRM record, Contact Details, Conversation Details & More
  • Configurable “Conversation Details” area allows you to surface information that is important to you & hide what is not for a clean, uncluttered experience.
  • Call History items have all the 1-Click functionality of a Contact (ie: right click menu, contact buttons)

Below is the Call History panel with the Call Recording playback panel pinned so it can be seen at a glance and played with a click. Additional information panels can be added as desired.

image


More

View Other User’s Calendars Inside Attendant Pro at a Glance

Receptionists can now view other user’s calendars right inside Attendant Pro without having Microsoft Outlook even installed. When Contacts are selected user calendars can be viewed in the Contact Details panel with no extra keystrokes or clicks.

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The ability to see other user’s calendars is dependent on Exchange calendar permissions. Default permissions are view Free / Busy status.

Note: The ability to pop open the Microsoft Outlook calendar is still available, but moving forward will be deprecated as the method for viewing other user’s calendars.

Contact Designer: Easily Configure Your Own Contact Layout

Contact Designer allows you to modify your contacts to show the Labels and buttons of your choice. Just navigate to Options | Contacts | General (tab) and begin to modify the Contact Layouts to your organizations needs. The default layout looks like the below.

image

If you would like to add the “Company Name” to Row 2 of the Contact, just select from the dropdown and click Insert. If you regularly use “Call Back Reminder” & not Mobile & Instant Message, just Insert the buttons you wish, in the order you wish.

image

Note that Contact Designer will change all the Contact Layouts: Small, Medium, Large, Small List, Medium List & Large List. Below is the Large layout.

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Label Options

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Button Options

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Note: We recommend using this method to modify Contact Layouts over the older XAML Custom Contact method.

Configurable “Detail” Panels (“Contact Details, Conversation Details, etc.)

We’ve enhanced Details panels in Attendant Pro to make them configurable to give receptionists “at-a-glance” access to what is important to them. This can be done by:

  • Pinning important panel(s)
  • Selected tab shows with no extra click when a Contact is selected
  • Other tabs just 1 click away
  • Sizing panels optimally

The Contact Details has several tabs that can be pinned: General, Related Contacts & Calendar. Any tab can be pinned so it is available at-a-glance with no additional click needed.

In the below example we’ve pinned the “Calendar” & set the “Related Contacts” to be the selected Tab.

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Below is an example with no tabs pinned, and the “Related Contacts” tab selected.

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Configurable details panels allows a lot of detail information to be displayed or access quickly with as few keystrokes or clicks as possible.


Linked

imconsulttransfer
phonesystemcallpark
teamsux
advancedcallhistory
contactcalendars
contactdesigner
detailpanels

Wednesday, November 15, 2017

Landis Technologies SEFAUtil Server Free Community vs Paid License Comparison

As of November 15, 2017 SEFAUtil Server licenses are as follows:

  • All current (not discontinued) licensing now includes all features
  • Skype for Business MVP’s qualify for a free NFR license for all features for internal use.
  • A Free Community license is available for systems with less than 50 users. (Community support)
  • You do not lose existing Community licenses you may have from before November 15.
  • Get a quote on Landis SEFAUtil Server license by emailing your system user count to sales@landiscomputer.com


A Comparison of “Old” Community and Current licenses:

image

imageMVP Program: Landis Technologies provides a free, full, unlimited, license of Landis SEFAUtil Server to all Skype for Business MVP's and select community influencers for NFR & internal use. Email sales@landiscomputer.com to get your full license.

Thursday, October 5, 2017

Landis Technologies Shows Attendant Console for Skype for Business & Teams at GITEX 2017

Dubai, UAE October 5, 2017 – Landis Technologies is showing Attendant Pro for Skype for Business & Microsoft Teams at GITEX 2017 highlighting that Attendant Pro is an attendant console solution that is especially suited for MEA by accommodating common call scenarios and supporting local language needs.

gitex2017

The Landis Technologies’ team is available to meet at the Microsoft partner stand in Hall 7, B7-10.

gitex-dubai

The Landis Technologies’ team is available to meet at the Microsoft partner stand in Hall 7, B7-10 (for scheduled meetings only). To schedule a meeting email sales@landiscomputer.com.

Monday, September 25, 2017

Landis Technologies Announces Microsoft Teams Attendant Console

Orlando, Florida Sept 25, 2017 - Landis Technologies is announcing and demonstrating Attendant Pro for Office 365 Phone System is now enabled as a Microsoft Teams Attendant Console by using the new Graph API for Microsoft Teams at Microsoft Ignite 2017. Attendant Pro will enable receptionists and operators to efficiently transfer calls to Microsoft Teams users with 1 Click.

Attendant Pro for Microsoft Teams is the first Microsoft Certified attendant console to integrate Microsoft Teams into the receptionist console client using the new Microsoft Graph API's. Operators can easily transfer callers to users in Teams, Skype for Business groups or Exchange Lists with 1 Click. The Attendant Pro user interface is a clean & familiar Microsoft Teams user experience.

  • Familiar Microsoft Teams User Experience
  • Handle Calls destined for Skype for Business or Microsoft Teams users using the coming Skype to Teams interop
  • Microsoft Teams, are now seamlessly integrated into Attendant Pro allow 1 click transfers to Teams, Skype for Business Groups or Exchange Distribution List Users
  • Efficiently Search for Teams or Skype for Business users in simple, unified user interface
attendant pro for teams
1-Microsoft Teams User Interface. 2-Handle calls destined for Teams users 3-Microsoft Teams are integrated into the attendant experience 4-Efficiently search and transfer to Teams users.
Attendant Pro seamlessly handles incoming calls that need to be transferred to Skype for Business or Microsoft Teams users, allowing you to use Attendant Pro for Skype for Business now and transition to Microsoft Teams when you are ready. Your investment in Attendant Pro for Skype for Business & Office 365 is future proof because it can be used for Microsoft Teams or Skype for Business contacts.
See a demo of Attendant Pro for Microsoft Teams and Skype for Business at Booth #1456 (or watch a video demo here) or email paul@landiscomputer.com.

https://www.landiscomputer.com/attendantpro/

SEFAUtil Server Q2-2018 Update: Delegate Change Client Notification, PowerShell

SEFAUtil Server will now notify the delegate that they have been added or removed as a delegate as a visual notification in their Skype for ...