Wednesday, November 15, 2017

Landis Technologies SEFAUtil Server Free Community vs Paid License Comparison

As of November 15, 2017 SEFAUtil Server licenses are as follows:

  • All current (not discontinued) licensing now includes all features
  • Skype for Business MVP’s qualify for a free NFR license for all features for internal use.
  • A Free Community license is available for systems with less than 50 users. (Community support)
  • You do not lose existing Community licenses you may have from before November 15.
  • Get a quote on Landis SEFAUtil Server license by emailing your system user count to

A Comparison of “Old” Community and Current licenses:


imageMVP Program: Landis Technologies provides a free, full, unlimited, license of Landis SEFAUtil Server to all Skype for Business MVP's and select community influencers for NFR & internal use. Email to get your full license.

Thursday, October 5, 2017

Landis Technologies Shows Attendant Console for Skype for Business & Teams at GITEX 2017

Dubai, UAE October 5, 2017 – Landis Technologies is showing Attendant Pro for Skype for Business & Microsoft Teams at GITEX 2017 highlighting that Attendant Pro is an attendant console solution that is especially suited for MEA by accommodating common call scenarios and supporting local language needs.


The Landis Technologies’ team is available to meet at the Microsoft partner stand in Hall 7, B7-10.


The Landis Technologies’ team is available to meet at the Microsoft partner stand in Hall 7, B7-10 (for scheduled meetings only). To schedule a meeting email

Monday, September 25, 2017

Landis Technologies Announces Microsoft Teams Attendant Console

Orlando, Florida Sept 25, 2017 - Landis Technologies is announcing and demonstrating Attendant Pro for Office 365 Phone System is now enabled as a Microsoft Teams Attendant Console by using the new Graph API for Microsoft Teams at Microsoft Ignite 2017. Attendant Pro will enable receptionists and operators to efficiently transfer calls to Microsoft Teams users with 1 Click.

Attendant Pro for Microsoft Teams is the first Microsoft Certified attendant console to integrate Microsoft Teams into the receptionist console client using the new Microsoft Graph API's. Operators can easily transfer callers to users in Teams, Skype for Business groups or Exchange Lists with 1 Click. The Attendant Pro user interface is a clean & familiar Microsoft Teams user experience.

  • Familiar Microsoft Teams User Experience
  • Handle Calls destined for Skype for Business or Microsoft Teams users using the coming Skype to Teams interop
  • Microsoft Teams, are now seamlessly integrated into Attendant Pro allow 1 click transfers to Teams, Skype for Business Groups or Exchange Distribution List Users
  • Efficiently Search for Teams or Skype for Business users in simple, unified user interface
attendant pro for teams
1-Microsoft Teams User Interface. 2-Handle calls destined for Teams users 3-Microsoft Teams are integrated into the attendant experience 4-Efficiently search and transfer to Teams users.
Attendant Pro seamlessly handles incoming calls that need to be transferred to Skype for Business or Microsoft Teams users, allowing you to use Attendant Pro for Skype for Business now and transition to Microsoft Teams when you are ready. Your investment in Attendant Pro for Skype for Business & Office 365 is future proof because it can be used for Microsoft Teams or Skype for Business contacts.
See a demo of Attendant Pro for Microsoft Teams and Skype for Business at Booth #1456 (or watch a video demo here) or email

Wednesday, September 20, 2017

Landis Technologies Showing Attendant Console for Microsoft Phone System at Microsoft Ignite 2017

The Landis Technologies team will be presenting Attendant Pro for Office 365 Phone System (formerly Cloud PBX) at Booth #1456. Attendant Pro is a Microsoft Certified attendant console which works with Skype for Business & Microsoft Teams.


Attendant Pro works with Microsoft Teams or Skype for Business

Stop by our booth to get the first peek at Attendant Pro for Microsoft Teams, the first attendant console designed specifically for Microsoft Teams. (Note: The below is not a screenshot of what will be demonstrated. Features and user experience will only be demonstrated after the Keynote.)


Landis Technologies’ Skype for Business MVP, Matt Landis, will presenting a discussion in session BRK3370 titled "What Microsoft Teams Means for Skype for Business Community & Customers". This session is organized by Brian Ricks and will include several Skype for Business MVP session related to Skype for Business & Microsoft Teams.


Landis Technologies is giving away a DJI Phantom 3 drone. Those who stop in at the Landis Technologies Booth #1456 and give “30 Second Video Feedback” about our products or your thoughts on Microsoft Teams will be entered to win. You need to be present at Microsoft Ignite 2017 to win, but you are always welcome to give us product feedback at this URL.

Image result for dji drone phantom 3

Landis Technologies will be at Microsoft Ignite Booth #1456 or available for scheduled meeting by emailing

Wednesday, August 23, 2017

Attendant Pro Q3-2017 Update: Manager Analytics & Reporting, Dynamics 365/CRM Add a Phone Call, Alerts & More

Below is a summary of the new features and fixes in Q3-2017 (August 2017) update for Attendant Pro. This update can be downloaded here as a MSI installer. Those with Attendant Pro Q2-2017 will get an in app notification of update available as well.
  • Alert user when Call is on Hold Too Long (definable hold times)
  • Indicate Remote Party Hung Up
  • Indicate Call Queue or Team Call is answered by another user
  • Indicate "Connecting" between when RGS/Call Queue is answered and audio live
  • Add a Phone Call to Dynamics 365/CRM Contact or Account
    • Rule: if there is a Contact add to that. If Account add to that.
  • Better indicate which Dynamics 365 record a Note or Phone Call will be added to
  • Centralized Call Detail Reporting
  • Upload Call Detail Reporting to a network location
  • Track Missed Calls in CDR
  • Light up Attendant Pro with Office 365 UCWA functionality
    • Utilize Office 365 UCWA
  • Advanced Search
    • EWS Address Book is now automatically cached in a local database & updated in the background
    •   Can search personal Exchange contact lists of the User
    •   Address list files can now be located on a central network drive
    •   CSV file template/example can easily be downloaded from
  • {Exchangenote} is now a parameter in Call Back Reminder/Call Park templates
  • User Interface Enhancements
    • Context menu style & icons updated
    • Skype for Business 2016 Font matched more exactly
    • Dropdown menus style more consistent
    • "Contact layouts" buttons & icons updated
    • Added button pressed indication on Current Call & Contact Layouts
    • Some button icons made to match Skype for Business 2016 a bit more closely
    • Hover colors improved in the Microsoft Teams user interface
  • Contact Layout Enhancements
    • Medium Contact List layout redesigned
    • Ability to turn off Avatar/Press hover contact card
    • Large & Medium Contact List buttons more closely match SfB 2016

Centralized Manager Analytics & Reporting

Attendant Pro now allows call details to be uploaded for centralized reporting. This allows a manager to monitor group of Attendant Pro receptionists in a combined report.
How to configure this? Go to Options | Reporting |
Designate a shared location in “Upload Folder”.
All Attendant Pro instances pointed to the same folder will write to the same CSV file for one consolidated list of calls. (as shown below) The various Attendant Pro instances will gracefully share the CSV file among themselves.
Note: If a user opens the CSV file it will not be available to Attendant Pro to write new calls to it. Use Microsoft Excel data connection to work with the data.

Alerting: Alert User when Call Hold Time is Approaching Too Long

Attendant Pro now includes definable, real-time warning & alert indication which helps achieve call handling goals. The first alert we’ve added assists with hold time goals.
After the designated amount of seconds passes (warning criteria) a countdown timer animation begins indicating time till “Critical” alert will be displayed.
When a call has been on hold too long (“Critical”), the hold time blinks in red, indicating goal has not been met on this call.

How to configure this (and future additional alerts): Go to Options | Caller Information:

Add a Phone Call to Dynamics 365/CRM Contact or Account

We’ve added the ability to add a "Phone Call” Dynamics 365/CRM Activity from inside Attendant Pro’s familiar & fast interface with a click.
Now users can add a Phone Call activity in Dynamics 365/CRM based on the current caller without even opening the Dynamics user interface (& correspondingly slow user interface).

Clear Indication That the Remote Party Hung Up

When a remote party rings a receptionist and then hangs up before the receptionist has time to answer, it can appear like Skype for Business has “dropped the call” since the Skype for Business client toast just stops without any indication what happened. We have added an additional indicator, similar to a user leaving a meeting in the Skype for Business client, that indicates the caller ended the call to avoid having the receptionist misdiagnose this scenario.

Clear Indication That You Have Answer a Call Queue/RGS Call

When a receptionist answers a call coming via a Call Queue or Response Group there is a bit of a delay between answering and when they can start greeting the caller. Attendant Pro clearly indicates they have accepted the call and it is in the process of connecting.

Indication that Another User Answer this Call

When Team Call or Call Queues ring more than one user and another user answers the call it is indicated.

User Interface Enhancements

We’ve done significant work to make the UI even more refined & more perfectly match Skype for Business 2016.
or Microsoft Teams.


Friday, July 7, 2017

SEFAUtil Server Q2-2017 Update: GA & Adds Contact List Management, Boss Admin & More


This update includes:

  • User contact list management (add groups & contacts)
  • Change forwarding via IM BOT
  • Get & Set Presence via Powershell
  • Remote PowerShell
  • WCF endpoint is available
  • Added Server parameter to designate server
  • Added description to the server service
  • Added ability to clear a user note
  • Added ability to have first parameter the sip address without specifying it
  • Improved PowerShell Help
  • Improved Documentation

Get the update here: Click Here

Wednesday, June 14, 2017

Call Recording Pro Q2-2017 Update: MP3 Recording, Select Dial SfB 2016 Compatibility & More

Below is a summary of the new features in the Q2-2017 update for Call Recording Pro, Call Recording for Office 365 & Skype for Business solution. The update can be downloaded here. Read more about Call Recording for Office 365 & Skype for Business here.

  • MP3 Recording Format (MP3 or WAV selectable)
  • Select Dial compatibility with Skype for Business 2016 client
  • Auto start now ensures Call Recording Pro starts in the correct sequence (only starts after Skype for Business)
  • Fixed –Call recording bug around RGS call being answered by another user fixed
  • Fixed –Park & Hold shortcut key tools tips
  • Fixed – Grab focus keyboard shortcut
  • Fixed – Turning on button click sound
  • Fixed – Recordings not saved in user’s roaming profile
  • Fixed – Shortcut key setup disabled when setting pushed out with GPO
  • Fixed – Open log folder opens to AP logs


Landis Technologies SEFAUtil Server Free Community vs Paid License Comparison

As of November 15, 2017 SEFAUtil Server licenses are as follows: All current (not discontinued) licensing now includes all features Skype fo...