tag:blogger.com,1999:blog-16809190169768462212024-03-19T02:29:03.172-07:00Attendant Pro for Skype for Business & Teams BlogAttendant Pro is an attendant console for Skype for Business, Microsoft Teams & the Office 365 Phone System. It provides 1-click call handling, familiar & easy to use interface and simple to implement (no servers).Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.comBlogger48125tag:blogger.com,1999:blog-1680919016976846221.post-77070462123393227672020-04-01T14:06:00.001-07:002020-04-01T14:28:50.989-07:00How Microsoft Teams Calls App for Slack Works<div class="separator" style="clear: both; text-align: center;">
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<br />
Slack and Microsoft Teams have surprised industry watchers by adding a "Microsoft Teams Calls" Slack app. A question is: How does this work? Let's install and see.<br />
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<h4>
Setup</h4>
<br />
First you will need a Slack and Teams account. Sign into Slack and go to: <a href="https://slack.com/app-pages/teams-calls">https://slack.com/app-pages/teams-calls</a>. Click "Add to Slack"<br />
<br />
<br />
Now you will get a Slack permission. Next Teams permissions. (screen shots coming)<br />
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<h4>
Create & Join Meetings</h4>
<br />
<br />
In essence you will now have a "/teams-calls" bot in Slack that you can create a meeting in any Slack channel. (Essentially the user creates a message which has a link to a Teams meeting.) Using the Join button on the message others in the Slack channel can join the meeting. (as Guest of course if they don't have a Teams account.)<br />
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From my test the time "Meeting started xx ago." is when the meeting was created. The only user that shows for me is the user that created the meeting. If more people join the meeting, the do not show up in the bot post in the channel.<br />
<br />
The below example was created 10 minutes ago. I joined the meeting 5 minutes ago. And another user joined after that, but does not show in the channel link to the meeting.<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfJSHhnw9xIq5Uy9_pDD-A29QRwhzU5VT8FLL9SOOium-p3XvxXkgpF6S0Pze3X1mxn1_uQZKYblKeOjf0Q_ksK2NKixzA-5toZjgoPnaVIqNlFOC1X-S7YkEXOLUZK7YLRmEHXdrOtvA/s1600/createdmeeting.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="313" data-original-width="587" height="170" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfJSHhnw9xIq5Uy9_pDD-A29QRwhzU5VT8FLL9SOOium-p3XvxXkgpF6S0Pze3X1mxn1_uQZKYblKeOjf0Q_ksK2NKixzA-5toZjgoPnaVIqNlFOC1X-S7YkEXOLUZK7YLRmEHXdrOtvA/s320/createdmeeting.png" width="320" /></a></div>
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<h4>
Calls</h4>
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Slack has a call button at the top of the screen. It looks you can set this call button to use Microsoft Teams. I suspect this will use the protocol handler to dial a call using Microsoft Teams (similar to how Outlook and webpages dial from Teams) but I could not get this feature to work.<br />
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Summary<br />
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<br />Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com8tag:blogger.com,1999:blog-1680919016976846221.post-4388740549902384522020-03-27T12:43:00.000-07:002020-03-27T12:45:49.970-07:00Attendant Pro Q2-2020 Update: Additional Advanced Search Filters & Stability Enhancements<span style="background-color: white; color: #444444; font-family: "open sans"; font-size: 13px;">Below is a summary of the new features in the Q2-2020 update for Attendant Pro, which can be </span><a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000060064-attendant-pro-update-downloads" style="background-color: white; color: #4d469c; font-family: "Open Sans"; font-size: 13px; text-decoration-line: none;" target="_blank">downloaded here as a MSI Installer</a><span style="background-color: white; color: #444444; font-family: "open sans"; font-size: 13px;">.</span><br />
<span style="background-color: white; color: #444444; font-family: "open sans"; font-size: 13px;"><br /></span>
<span style="background-color: white; color: #444444; font-family: "open sans"; font-size: 13px;">Updates:</span><br />
<ul>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">Fix several issues causing AP to crash</span></span></li>
<li><span style="color: #444444; font-family: "open sans"; font-size: 13px;">Fix issue where an RGS/Queue call could cause AP to steal focus from another app</span></li>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">Fix issue where hold time is not reported correctly if call is transferred while on hold</span></span></li>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">Add ability to use these fields as advanced search filters: emailaddress, sipaddress, mobilephone, and workphone</span></span></li>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">Changed Search_DbSearchFilter to use contains instead of equals</span></span></li>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">Search prefilter works correctly even if not using filterfield:(filterterm) syntax</span></span></li>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">Org info can be retrieved for unknown or invalid contacts by setting these hidden properties to true: </span></span></li>
<ul>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">GetOrgInfoForUnknownTypeContacts and GetOrgInfoForInvalidTypeContacts</span></span></li>
</ul>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">Switched these properties to string arrays so they can be set from registry using multi string value keys: </span></span></li>
<ul>
<li><span style="color: #444444; font-family: "open sans";"><span style="font-size: 13px;">Search_DbSearchFilter, Search_PublicFolderList, Search_PersonalContactFolderList</span></span></li>
</ul>
</ul>
<h3>
<span style="color: #444444; font-family: "open sans";"><span style="background-color: white; font-size: 13px;"><br /></span></span></h3>
<h3>
<span style="color: #444444; font-family: "open sans";"><span style="background-color: white; font-size: 13px;">Additional Advanced Search Filters</span></span></h3>
<span style="color: #444444; font-family: "open sans"; font-size: 13px;">Add ability to use these fields as advanced search filters: emailaddress, sipaddress, mobilephone, and workphone.</span>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com23tag:blogger.com,1999:blog-1680919016976846221.post-69121890400244011942019-09-10T12:09:00.003-07:002019-09-10T12:25:21.710-07:00Update on Landis Technologies Native Attendant Console for Microsoft Teams<u><span style="color: #000120;"></span></u><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhzQaimthzuC0SlZhMfQTW1JyKnA4LGtGRdVknli9yxbVupevk8d5wQsj8azefzpaau4L5VEQECVx-IcGXLS1GqIHX2ZN1P8hIAjrTzdiM4nniHy_y3-Jp4fMh4-nIbztkPLVsmpK4KhRI/s1600/image%255B20%255D.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="544" data-original-width="1024" height="339" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhzQaimthzuC0SlZhMfQTW1JyKnA4LGtGRdVknli9yxbVupevk8d5wQsj8azefzpaau4L5VEQECVx-IcGXLS1GqIHX2ZN1P8hIAjrTzdiM4nniHy_y3-Jp4fMh4-nIbztkPLVsmpK4KhRI/s640/image%255B20%255D.png" width="640" /></a></div>
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Landis Technologies is eager to create a native Microsoft Teams attendant console, but at this time Microsoft has not provided the needed Client API/SDK to create this solution. You can help by voting on<a href="https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38534776-full-teams-client-api-including-call-control" target="_blank"> this Teams UserVoice item</a>.<br />
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<h3>
Solution Today: Teams Attendant Console Using Skype for Business Client Interop</h3>
In the interim, a few things we have done to make Attendant Pro facilitate Microsoft Teams:<br />
<ul>
<li>A user interface that looks just like Microsoft Teams</li>
<li>The ability to select Microsoft Teams Teams and transfer to users</li>
<li>Ability to search & transfer to Teams users using our AD search</li>
</ul>
To use Attendant Pro in a Microsoft Teams environment means installing the Skype for Business client and using interop between Microsoft Teams and Skype for Business. How to configure this and the limitations are available in this <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000220545-configuring-attendant-pro-in-a-teams-environment" target="_blank">Landis knowledge base article</a>.<br />
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We think that this is the best client only attendant console solution available at the moment.<br />
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<h3>
We Are Already Working on Code for a Native Attendant Console for Microsoft Teams</h3>
<br />
We already have some portions of the SDK that we will need to create an attendant console for Microsoft Teams and have already code to do portions of the next generation, native Microsoft Teams Attendant Console:<br />
<ul>
<li>Microsoft Teams App</li>
<li>Integrated Microsoft Sign In</li>
<li>Teams and Teams Contacts display & search</li>
<li>Statistics inside Microsoft Teams client</li>
</ul>
<div>
To create a fully working client based attendant console solution will require additional client SDK/API's that Microsoft hasn't released yet. Microsoft has not given an ETA on a Client SDK/API at this time.<br />
<br /></div>
<ul>
</ul>
<h3>
</h3>
<h3>
What Can You Do? Vote for Microsoft to Create a Teams Client SDK/API on UserVoice</h3>
<br />
Vote here:<br />
<span style="background-color: white; color: black; display: inline; float: none; font-family: "times new roman"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><a href="https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38534776-full-teams-client-api-including-call-control">https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38534776-full-teams-client-api-including-call-control</a></span><b></b><i></i><u></u><sub></sub><sup></sup><strike></strike><br />
<br />Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com39tag:blogger.com,1999:blog-1680919016976846221.post-63261130022404878792019-09-10T09:33:00.000-07:002019-09-10T11:42:30.059-07:00Attendant Pro Q3-2019 Update: Searchable Note Field, Custom Contact Fields, Improved Japanese Translation, More<div>
Below is a summary of the new features in the Q3-2019 update for Attendant Pro, which can be <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000060064-attendant-pro-update-downloads" target="_blank">downloaded here as a MSI Installer</a>.</div>
<div>
<br /></div>
<ul>
<li>New Features</li>
<ul>
<li>Ability to add custom searchable columns in the advanced search CSV file.</li>
</ul>
<li>Enhancement</li>
<ul>
<li>Improved Japanese translation with human translations provided by Japanese partner SMX.</li>
<li>Update Click-Once update so that it doesn't use the native method to prompt user to install</li>
<li>user.config file reliability enhancements</li>
<ul>
<li>Backup user-config on Attendant Pro exit and import config backup if existing config appears to be corrupt when starting Attendant Pro.</li>
</ul>
</ul>
<li>Bugs Fixed</li>
<ul>
<li>Bug Fix: If there is an invalid regex for the call pop phone number, the incoming call toast will now appear.</li>
<li>Bug Fix: When performing a normal consult transfer, the initial call no longer shows the error message "Previous transfer to this contact failed" when making the call to the consultee.</li>
<li>Bug Fix: When executing a blank "property" search like department:() we now show "No Results" instead of returning all contacts.</li>
</ul>
</ul>
<h3>
<br /></h3>
<h3>
Ability to search and display additional contact fields</h3>
<div>
<br /></div>
<div>
You can now add additional columns to the advanced search csv contact list. These additional columns will be imported and are shown in the Contact Details. They can be searched, even as a specific search field. They can also be added to the Contact Card using the Configurable Contact Layouts.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMTXTpLGhZEUINVIsqBZrurzARy8R7s3mIIcLEsjA39z6yPRh3oyw4-pm_S2X6p6xKPbbg24aWgo6sVzyS_gfCJGcYMXh5wdRQhVCLRI2q6Ed9Vy1HWtOjUCcmIUi9nzehyphenhyphenBCcjmVclTeG/s1600/2019-09-10+14_14_39-AP.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="807" data-original-width="1454" height="352" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMTXTpLGhZEUINVIsqBZrurzARy8R7s3mIIcLEsjA39z6yPRh3oyw4-pm_S2X6p6xKPbbg24aWgo6sVzyS_gfCJGcYMXh5wdRQhVCLRI2q6Ed9Vy1HWtOjUCcmIUi9nzehyphenhyphenBCcjmVclTeG/s640/2019-09-10+14_14_39-AP.png" width="640" /></a></div>
Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com33tag:blogger.com,1999:blog-1680919016976846221.post-33737485574350388812019-08-21T08:34:00.002-07:002019-08-21T09:19:36.594-07:00Landis SEFAUtil Server Q3-2019 Update: Skype for Business Server 2019 Support, New Get-CsUserDelegates & Get-CsUserTeamMembers Cmdlets & MoreLandis Technologies' SEFAUtil Server for Skype for Business Server 2019, 2015 & Lync Server 2013.<br />
<br />
<br />
New Features<br />
<ul>
<li> Updated to work with Skype for Business Server 2019</li>
<li> Added a Get-CsUserDelegates and Get-CsUserTeamMembers cmdlets </li>
</ul>
<div>
Enhancements</div>
<ul>
<li>Improved the output of the Get-CsUserForwarding cmdlet to more closely mirror the SfB client</li>
<ul>
<li>To get the old output, use the -V1 cmdlet</li>
</ul>
<li> Improved the output of Set-CsUserForwarding, Set-CsUserDelegates, Set-CsUserTeamMembers, Set-CsUserNote, and Set-CsUserPresence.</li>
<ul>
<li>We behave like Set-CsUser in that when a change is made, there is no output. </li>
<li>When nothing changes, we show a warning. </li>
</ul>
<li>Improved error messages when sip address not found.</li>
<li>Improved error message when trying to forward to a delegate but no delegate set.</li>
</ul>
<div>
<br /></div>
<div>
Bug Fixes</div>
<ul>
<li>When adding delegates, we now only mark to Receive Calls the delegates that you are adding. All other delegates not marked to Receive Calls will remain unmarked. When removing delegates, we now only remove delegates that are checked to receive calls. </li>
<li>Previously, the SEFAUtil Server user was added to the Workgroup relationship of the user being changed. We removed that behavior and instead added a setting named AllowIMBotNotifyUserWhenDND which when set to true will temporarily add the SEFAUtil Server user to the Workgroup relationship so that it can notify the user if on DND but it will then be removed again. </li>
<li>Fix issue with AddRemoveDelegates where we were doing a case sensitive comparison that caused some delegates to be removed </li>
<li>Improved handling when setting call forwarding to a number and using the tel: prefix </li>
<li>If calls are being forwarded to another number (Other Destination) and you use the Set-CsUserForwarding cmdlet to change to sim ring or forwarding disabled, we clear out the other destination which sets unanswered calls back to voicemail. This is the same behavior as the SfB client. </li>
</ul>
<div>
<br /></div>
<div>
Notes</div>
<ul>
<li>Licensing in product updated to match actual licensing. </li>
<li><span style="background-color: white; color: black; display: inline; float: none; font-family: "times new roman"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;">Requires .Net Framework 4.7.2</span></li>
<li><b></b><i></i><u></u><sub></sub><sup></sup><strike></strike>The SEFAUtilServerService.exe.config file contains the parts needed for Skype for Business 2015 or Lync Server 2013 but commented out </li>
<li>We have tested this update against Skype for Business Server 2015 and 2019 but not Lync Server 2013. </li>
</ul>
<div>
<br /></div>
<div>
Upgrade Instructions</div>
<div>
<br /></div>
<div>
To upgrade SEFAUtil Server, just uninstall the old version and install the new version. You do not need to run any Trusted Application cmdlets when doing an upgrade. If you have made edits to the SEFAUtilServerService.exe.config file or the SSAdminPermissions.txt file, make a backup of those files before uninstalling SEFAUtil Server. <br />
<br />
To run SEFAUtil Server against Lync Server 2013 or Skype for Business Server 2015, open the SEFAUtilServerService.exe.config file in the installation directory and make the following edits: </div>
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To get the update <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000175014-sefautil-server-update-downloads" target="_blank">click here</a>.</div>
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Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com8tag:blogger.com,1999:blog-1680919016976846221.post-77623542081837155332019-05-31T10:28:00.001-07:002019-05-31T11:34:07.429-07:00Landis Technologies to Demonstrate First Native Microsoft Teams Contact Center at Comms vNext<div class="separator" style="clear: both; text-align: center;">
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Ephrata, USA - 5/31/2019 - Landis Technologies will do a walk through of their Office 365 Contact Center for Microsoft Teams at Comms vNext. They are emphasizing as core characteristics of their native contact center that it is very simple to setup, looks just like Microsoft Teams, already has the most needed features & tightly connected to Office 365 via integrations to Flow & PowerApps.<br />
<br />
"We are excited to be showing our native Teams Contact Center to the Microsoft community. Much of the native Microsoft Teams contact center functionality we demonstrate at Comms vNext, like native Agent Panel, Call Recording & Microsoft Flow integration will be for first time publicly." noted Landis Technologies owner, Matt Landis.</div>
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Landis Technologies is a platinum sponsor of Comms vNext and provides Attendant Console & Contact Center for Microsoft Teams & Skype for Business.<br />
<br />
Wendell Martin, head of Global Sales at Landis Technologies, notes that the Office 365 Contact Center native Microsoft Teams functionality release “will coincide with Microsoft Calling APIs completion and General Availability”. He noted "We are ready to provide this functionality to the Teams Community when Microsoft is ready."</div>
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Comms vNext Session: <a href="https://commsvnext.com/sessions/landis-technologies-session/">https://commsvnext.com/sessions/landis-technologies-session/</a></div>
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Office 365 Contact Center Home: <a href="http://landistechnologies.com/office365contactcenter">http://landistechnologies.com/office365contactcenter</a></div>
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Attendant Pro Home: <a href="http://landistechnologies.com/attendantpro">http://landistechnologies.com/attendantpro</a></div>
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<span style="font-family: "segoe ui" , "helvetica neue" , "apple color emoji" , "segoe ui emoji" , "helvetica" , "arial" , sans-serif;"><span style="font-size: 14px;">About Landis Technologies LLC</span></span></h4>
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<span style="font-family: "segoe ui" , "helvetica neue" , "apple color emoji" , "segoe ui emoji" , "helvetica" , "arial" , sans-serif;"><span style="font-size: 14px;">Landis Technologies is a Microsoft Gold Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. <a href="http://www.landistechnologies.com/">http://www.landistechnologies.com</a></span></span></div>
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<span style="font-family: "segoe ui" , "helvetica neue" , "apple color emoji" , "segoe ui emoji" , "helvetica" , "arial" , sans-serif;"><span style="font-size: 14px;"><br /></span></span></div>
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<span style="font-family: "segoe ui" , "helvetica neue" , "apple color emoji" , "segoe ui emoji" , "helvetica" , "arial" , sans-serif;"><span style="font-size: 14px;">Contact: <a href="mailto:sales@landiscomputer.com">sales@landiscomputer.com</a></span></span></div>
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Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com3tag:blogger.com,1999:blog-1680919016976846221.post-70542437988238020142019-01-11T07:30:00.001-08:002019-01-11T07:40:35.658-08:00Attendant Pro Q1-2019 Update: Improved Office 365 Sign In & Better Advanced Search Experience<p>Below is a summary of the new features in Q1-2019 (January 2019) update for Attendant Pro, which can be <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000060064-attendant-pro-update-downloads">downloaded here</a> as MSI installer.</p><ul><li>Improved Office 365 OAuth sign in for users whose UPN doesn’t match their email address.</li><li>Advanced Search: Improvements in cancelling currently executing search when new searches are executed in rapid succession.</li></ul><h3>Update on Microsoft Teams Attendant Console Functionality</h3><p>Landis Technologies is planning to bring attendant console functionality to Microsoft Teams as soon as Microsoft provides the client call control API’s necessary to do so. In the mean time the Attendant Pro can provide receptionist functionality using Skype to Teams Interop and our Microsoft Teams user interface (as shown below). </p><p><img width="488" height="259" style="margin-right: auto; margin-left: auto; float: none; display: block;" alt="[image%5B20%5D]" src="https://lh3.googleusercontent.com/-aR6eJ3tVlLg/W6T2R7IfqtI/AAAAAAAAST8/8ISgrA3UKcwsjXMQLZYobXBsKmfOcGeNwCHMYCw/s1600/image%255B20%255D" border="0"></p><p>Using Skype to Teams Interop involves having the attendant console user be a Skype for Business user and being logged into the Skype for Business client. Calls are routed to this Skype for Business user who can transfer to Microsoft Teams user via Skype/Teams Interop.</p><p>We understand that this is an interim solution and are eager to provide a native solution.</p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com1tag:blogger.com,1999:blog-1680919016976846221.post-76548068581728441852018-12-14T08:00:00.001-08:002018-12-14T08:05:52.782-08:00Landis Technologies Presents Native Microsoft Teams Contact Center at Teams Ecosystem Event in Paris<p><iframe width="560" height="315" src="https://www.youtube.com/embed/30zZlsr6Ss0" frameborder="0" allowfullscreen="" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"></iframe></p><p>Paris, France 12/14/2018 – Landis Technologies is a sponsor of the Skype for Business & Microsoft Teams Ecosystem Event in Paris on Dec 16, 2018. Landis Technologies will present their Office 365 Contact Center for Microsoft Teams at the event in Paris.</p><p>“As we interact with the Skype & Teams ecosystem, we are seeing high demand for contact center features for Microsoft Teams” Landis Technologies founder & Microsoft MVP Matt Landis notes. “We have the most requested functionality ready for release and will continue to add additional features.”</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjHVW9A3zuznL1BjBoeJDOSKT7n3-AkuO-F2B1LrJB7_9bTQR_iVjiEdsUt-UL0VNGN6Wx1mSVMVq2Zk_Rn92jZNczZC0u8WsOmeZzLYqeEli6tFzaI2fv0IgIx90PjaS99qR_qXnI3VT0/s1600-h/image%255B9%255D"><img width="450" height="253" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-nzIqc2eGu2M/XBPTjnTEQVI/AAAAAAAASZw/K5lYB0YO1CEfOy4aazn8RyjDJoctDnhPACHMYCw/image_thumb%255B5%255D?imgmax=800" border="0"></a></p><p>Wendell Martin, head of Global Sales at Landis Technologies, notes that the Office 365 Contact Center native Microsoft Teams functionality release “will coincide with Microsoft Calling APIs completion and General Availability”. He noted that “In the mean time we add value to existing Skype for Business online Call Queues and this functionality is available immediately.”</p><p>The team present will also be available for side meetings on request by emailing <a>wendell@landiscomputer.com</a>. </p><h3>Rencontre de l'ecosystème Skype for Business & Microsoft Teams Sign Up</h3><p>You can sign up for the “Rencontre de l'ecosystème Skype for Business & Microsoft Teams” event at:<br><a title="https://www.microsoftevents.com/profile/form/index.cfm?PKformID=0x5303794abcd" href="https://www.microsoftevents.com/profile/form/index.cfm?PKformID=0x5303794abcd">https://www.microsoftevents.com/profile/form/index.cfm?PKformID=0x5303794abcd</a></p><h3>Landis Technologies Contact Center: Office 365 Contact Center</h3><p>Landing Page: <a href="https://www.landiscomputer.com/office365contactcenter/">Click Here</a><h3>Landis Technologies Attendant Console: Attendant Pro</h3><p>Landing Page: <a href="https://www.landiscomputer.com/attendantpro/">Click Here</a><br>Q4-2108 Update Details: <a href="http://attendantpro.blogspot.com/2018/09/attendant-pro-q4-2018-update-microsoft.html">Click Here</a><h3>About Landis Technologies LLC</h3><p>Landis Technologies is a Microsoft Gold Unified Communications Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. <a href="http://www.landiscomputer.com/">http://www.landiscomputer.com</a><p>Contact: <a href="mailto:sales@landiscomputer.com">sales@landiscomputer.com</a>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com1tag:blogger.com,1999:blog-1680919016976846221.post-1751058313904956992018-09-21T11:30:00.001-07:002018-09-24T06:32:57.351-07:00Landis Technologies Demonstrates Native Microsoft Teams Contact Center Call Queues & Attendant Console Update<p><a href="https://lh3.googleusercontent.com/-MDX-rK7ct7g/W6cL5-u_hkI/AAAAAAAASW0/hB_nfb3BXh8RvFpzMC49R9pIaApe25paQCHMYCw/s1600-h/o365cc_TeamsCallingAPIQueues%255B5%255D"><img width="550" height="309" title="o365cc_TeamsCallingAPIQueues" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="o365cc_TeamsCallingAPIQueues" src="https://lh3.googleusercontent.com/-pPzeNKLnRBc/W6cL6s3vDDI/AAAAAAAASW4/6POkmEX0mGgSySDLvjWxOpmNtBIvXmizACHMYCw/o365cc_TeamsCallingAPIQueues_thumb%255B3%255D?imgmax=800" border="0"></a></p><p>Orlando, Florida 9/24/2018 – At Microsoft Ignite 2018 Landis Technologies is demonstrating native Microsoft Teams Contact Center call queues and the latest version of their attendant console that handles calls destined for Skype for Business or Microsoft Teams users using Teams Calling Interop.</p><p>Landis Technologies is demonstrating their own Call Queues in Office 365 Contact Center that leverages the new Microsoft Teams Calling API's to provide features not yet available for Microsoft Teams & Skype for Business Online. Some of these functions include abandoned call reporting, real-time insight into calls waiting in queues, live wallboard indication of calls in queues and more. <p>Landis Technologies founder & Microsoft MVP Matt Landis notes "Our Office 365 Contact Center wraps additional features around the existing Microsoft call queues and now we have taken the newly released Microsoft Teams Calling API’s to write our own, native Teams coded call queues that allows us to build an Office 365 Contact Center with features that our customers have been asking for in a product that looks just like Office 365 and can be deployed in minutes. At Microsoft Ignite we can schedule to demonstrate native Teams call queues our team is working on.”<blockquote><p>“We have taken the newly released Microsoft Teams Calling API’s to write our own, native Teams coded call queues which has allowed us to build an Office 365 Contact Center with features that our customers have been asking for in a product that looks just like Office 365 and can be deployed in minutes</p></blockquote><p>Landis Technologies is also showing the Q4-2018 update of Attendant Pro which leverages the newly released Microsoft's Skype for Business & Teams Calling Interop which now means that Attendant Pro can bring attendant console functionality for those companies who want to be all in the Microsoft Office 365 cloud. The update also brings features like modern authentication support, reporting on when the attendant console is running, a Microsoft Teams UI refresh and more.<p><br><p>Landis Technologies Contact Center & Attendant Console work with Skype for Business Server, Skype for Business Online and Microsoft Teams.<p>To get a live demonstration or meet with our team at Microsoft Ignite 2018 visit us at booth #2012 or email <a href="mailto:wendell@landiscomputer.com">wendell@landiscomputer.com</a> to schedule a meeting.<h2>Landis Technologies Contact Center: Office 365 Contact Center</h2><p>Landing Page: <a href="https://www.landiscomputer.com/office365contactcenter/" target="_blank">Click Here</a><h2>Landis Technologies Attendant Console: Attendant Pro</h2><p>Landing Page: <a href="https://www.landiscomputer.com/attendantpro/" target="_blank">Click Here</a><br>Q4-2108 Update Details: <a href="http://attendantpro.blogspot.com/2018/09/attendant-pro-q4-2018-update-microsoft.html" target="_blank">Click Here</a><h2>About Landis Technologies LLC</h2><p>Landis Technologies is a Microsoft Gold Unified Communications Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. <a href="http://www.landiscomputer.com">http://www.landiscomputer.com</a><p>Contact: <a href="mailto:sales@landiscomputer.com">sales@landiscomputer.com</a></p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com1tag:blogger.com,1999:blog-1680919016976846221.post-20496934236477654162018-09-20T14:50:00.001-07:002018-09-21T13:20:10.268-07:00Attendant Pro Q4-2018 Update: Microsoft Teams Attendant Console via Interop, Exchange Modern Authentication Support, Very Large Contact List Optimizations & More<p>Below is a summary of the new features in Q4-2017 (September 2018) update for Attendant Pro, which can be <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000060064-attendant-pro-update-downloads">downloaded here</a> as MSI installer.</p><p><br></p><ul><li>Attendant Pro can now transfer calls to Microsoft Teams & Skype for Business Online contacts leveraging Microsoft’s recently released Skype to Teams Interop.</li><li>Update Microsoft Teams UI to match the colors of the latest Microsoft Teams client</li><li>Support Modern Authentication for EWS connections (i.e. Advanced Search EWS Contacts, etc.)</li><li>Dramatically improve Attendant Pro load time when using "Advanced Search" with a very large (250K+) contact list (Several minutes to sub-10 seconds)</li><li>Attendant Pro app start and close time tracking: stored to a CSV file. (Contact AP support for setting)</li><ul><li>Attendant Pro app start and close times can be written to a centralized file and is multiuser enabled.</li></ul><li>Call Recordings of calls with one or more holds are combined into a single call recording file.</li><li>Ability to copy text in Contact Card (formerly known as Contact Details)</li><li>Improve Instant Message Consultant Transfer IM scrolling in several scenarios</li><li>Add tooltips for Call History & Contact Detail panel tabs</li><li>Add tooltips for Sign In/Out buttons on RGS panel</li><li>Added a setting schedule to download EWS contact list every so many hours. Default 24 hours. (Contact AP support for setting)</li><li>Added a setting to filter the Exchange GAL contacts that can be searched. This will improve search times when GAL is large but only a subset of the contacts are used by the attendant. (Contact AP support for setting).</li><li>Notification if an "Advanced Search" is requested before contact list is completely loaded </li><li>Refresh with latest Attendant Pro logo branding </li><li>Improved app icon visibility in Taskbar, Shortcuts and Task Manager.</li><li>Improve initial install first run experience by optimizing default settings (will not affect existing users)</li><li>Fix - Scenario that call recording would get stopped if a second call came in and was rejected.</li><li>Fix - Contacts are not written to database if Public folder contacts cannot be downloaded</li><li>Fix - Dynamics CRM Login issue and TLS 1.2</li><li>Fix - Cannot scroll with the mouse in the org information panel when mouse is over a contact card.</li><li>Fix - Avoid Contact Card tabs being resized to 0 width and no longer be accessible</li><li>Fix - Extra-large font is getting cut off many places</li><li>Fix - Advanced Search may not return results when searching for specific sip address</li></ul><p><br></p><h3>Microsoft Teams Attendant Console</h3><p>We have 3 announcements around Microsoft Teams Attendant Console capability:</p><ul><li>Attendant Pro can now transfer calls to Microsoft Teams & Skype for Business Online contacts leveraging Microsoft’s recently released Skype to Teams Interop. This is phase 1 of our Teams support and requires the Attendant Pro user to be signed in as Skype for Business online user. Phase 2 will not require Skype for Business and is dependent on Microsoft release of Teams Client SDK</li><li>The Attendant Pro Microsoft Teams UI has received a refresh to more closely match latest Teams client.</li></ul><p>In Q4-2018 Skype for Business to Teams Interop has been released by Microsoft enabling Attendant Pro to transfer calls to Microsoft Teams and Skype for Business users homed on Office 365. (We expect this to be extended to on premises Skype for Business users in the coming months) The Attendant Pro user does need to be signed into the Skype for Business client at this time.</p><p>When the Microsoft Teams client SDK’s become available Landis Technologies will utilize them to provide native Teams attendant console functionality.</p><p>In this release we have also refreshed the user interface to more closely match the UI of the latest Microsoft Teams client for an integrated user experience.</p><p><a href="https://lh3.googleusercontent.com/-aR6eJ3tVlLg/W6T2R7IfqtI/AAAAAAAAST8/8ISgrA3UKcwsjXMQLZYobXBsKmfOcGeNwCHMYCw/s1600-h/image%255B20%255D"><img width="500" height="265" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjM-NPDIkPNqs9DJn0r0CANA8W1-52JlPLmFaD5pYunm_jaqc4il_QfelZFp9C7MtFxnVR3Dl0tfFl6ksH82of1hjXFpz_cAxZ39YpfzUGtr0CMMzcKVy4dQpOwADIcYu3Qs05W24Jr3zI/?imgmax=800" border="0"></a></p><p><br></p><h3>New Branding</h3><p>We are now using the new Attendant Pro logo and branding on the splash screen, taskbar & task manager. Some places the logo was not showing up nicely and that is improved.</p><p>Task Bar Icon</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgiwkOy7rd13HIv_dT7jkm7ws7t05603H2yh96knTACbOQUqMb_4B6Wkip9tsH4xZJewYpkCpRDc32-EH9xCKktonV3JkAQVpW7s5eW9vnDeADhfQKRpgHtjiwxq75JDccu5iecC26bpNk/s1600-h/image%255B4%255D"><img width="450" height="51" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/--PU6r0f1Y2Y/W6QWLN0KZ2I/AAAAAAAASTI/V4fs-Cnr4NMyhxYzGtoL4JwvhNuqfhEfQCHMYCw/image_thumb%255B2%255D?imgmax=800" border="0"></a></p><p>Splash Screen</p><p><a href="https://lh3.googleusercontent.com/-fppt6V4gDag/W6QWLnKq6-I/AAAAAAAASTM/qyuBKQEsFOIapa0q4Daxdku1EU-mBoglQCHMYCw/s1600-h/image%255B9%255D"><img width="450" height="261" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/--ENZsTFT1A0/W6QWL5AIjGI/AAAAAAAASTQ/QJD_zLIGruox0aG9C8V8_eO1BGmD2K-3QCHMYCw/image_thumb%255B5%255D?imgmax=800" border="0"></a></p><h3>Attendant Pro App Start and Close Time Tracking</h3><p>(Contact AP support for instructions on how to enable this feature)</p><p>Attendant Pro can now write to a centralized CSV file when the user starts and stops Attendant Pro to allow management to monitor and report on attendant console run timeline. The is feature is multiuser enabled so multiple Attendant Pro client’s can write to one CSV file on a network drive.</p><p><a href="https://lh3.googleusercontent.com/-YjfS8Kaqbhw/W6QWMV9dCgI/AAAAAAAASTU/Bmom3lJhVtEMbSNEefEnc3XRhl9qd52ZwCHMYCw/s1600-h/image%255B14%255D"><img width="450" height="291" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjfdgbLDezBQeNKzib-kNVm8BhMMo7JmFmhoeIWABXAHUdDNJLnkCC_d4kYGRdS5zwkNlRfF0OsZU0dSU5bxMGKwJ-xc0DU0PMrxZMcELUS7fVOcRm4pNdycUgDCI6ru9l84nsYboM5kaY/?imgmax=800" border="0"></a></p><p>To configure go to Options | Timeline Report</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3A_k_jij-9cdwUUIJQ8ws_nEymdW4AcyhZM40OxuU6-jj3hc1RaxP2mvXFmnQ-rAU7LcVhZUBNVHPiw5qIgFEH2Bmxx4ed1hTIAfiGS8_eQNxteHJCGFalYHWOpvQXJRhqN00TZwCxK4/s1600-h/image%255B25%255D"><img width="350" height="176" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6zeGmtEr3oxIhi633DAMv8WmDl3jcxeMpuGleksHNkUT65pjGTEeYYIoOXO9pfAkUueAnzWUvphVDMq2V7XencOaGRVOFqTo5sBWci0alO_RN_VpHJooy0-oP1neyfZayB1qPVwfZ99o/?imgmax=800" border="0"></a></p><p><br></p><p>Check - Enable Timeline Report and designate a Timeline Upload Folder. Now stop and start Attendant Pro and there will now be a file “AttendantPro_AppTimeline.csv in that location. If more than one Attendant Pro is writing to that folder, the new records will be inserted into the existing file.</p><h3>Modern Authentication Support for EWS Connections</h3><p>Attendant Pro now supports Modern Authentication for EWS connections (i.e. Advanced Search EWS Contacts, etc.)</p><p><img width="250" height="307" style="margin-right: auto; margin-left: auto; float: none; display: block;" alt="Image result for modern authentication" src="http://www.haysleyconsulting.com/blog/wp-content/uploads/2018/06/office365prompt.png"></p><h2>Copy Text in Contact Cards</h2><p>Added the ability to select fields in Contact Cards for copying.</p><p><a href="https://lh3.googleusercontent.com/-jRkOeAwyu_0/W6T58T2ndUI/AAAAAAAASUc/RVFJ-Ad_S0AblaZYA0nfHQT98QFfM_PTwCHMYCw/s1600-h/image%255B32%255D"><img width="440" height="298" title="image" style="border: 0px currentcolor; border-image: none; display: inline; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-emeu82XxBP8/W6T58_QTA5I/AAAAAAAASUg/FV4yfDYLyFAf9UkzJq1KuH3dXx_tWRp6ACHMYCw/image_thumb%255B23%255D?imgmax=800" border="0"></a></p><p>And more.</p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-7458319496977344862018-07-12T15:16:00.001-07:002018-07-12T15:32:42.249-07:00Landis Technologies Announces Office 365 Contact Center is Publicly Available as Preview at Microsoft Inspire 2018<p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxcMVEBapnOhkGj2R5NXB0yYENgxG0QZ3PqNMGOg9mj8Mb2jV-NMFzxtOn3B3Ttlk-RH4WbM7dSeoDZwLHhMNKmxEeSy7nRTUHEcLd-dJBmMz5qPQXhF2EHFxui9fKGIlikVwBKIwkhHw/s1600-h/MicrosoftInspire-Vegas-skyline_v2%255B4%255D"><a href="https://lh3.googleusercontent.com/-2AfZ4uELJHU/W0fXCVGaJTI/AAAAAAAASK8/LJBttFhk8Bsfn2LNCtWC8HQJAxI_UvvtwCHMYCw/s1600-h/MicrosoftInspire-Vegas-skyline_v2%255B5%255D"><img width="400" height="193" title="MicrosoftInspire-Vegas-skyline_v2" style="border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="MicrosoftInspire-Vegas-skyline_v2" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhLWpPTvCwcgW6V-ARqhx2jYeZ7-P0YnYpKqGKcQJgaxALPx019AS9MCXX5KoJJ15oSHMuQlvVO2brbKTeBdoUGNzyYHJSgI9Kk2ckOupGejqt42XDYhtMSj5WyvllVrpRzrX68ls4tBPU/?imgmax=800" border="0"></a></a><p>Las Vegas, Nevada 7/16/2018 - At Microsoft Inspire 2018, Landis Technologies LLC is announcing that Office 365 Contact Center is now publicly available as a Preview. The Landis Technologies Office 365 Contact Center provides Microsoft Partners with a call center solution that can be provisioned and running in minutes. To read more: <a href="https://www.landistechnologies.com/office365contactcenter/">https://www.landistechnologies.com/office365contactcenter/</a><p>"Now you can add contact center functionality to Office 365 Phone System in minutes: wallboards, reporting, call recording, call barge, wrap up tracking, Dynamics CRM integration and even sentiment tracking & coaching." says Landis Technologies Managing Owner, Matt Landis. "We have taken the things we have learned from providing a Skype for Business attendant console to partners and users in over 50 countries and made a contact center that is equally easy to install, familiar and just works." Office 365 Contact Center adds contact center functionality to Office 365 Phone System today with no complicated integration or costly & complex server installation. Today Office 365 Contact Center for Microsoft Teams is dependent on Skype to Teams Interop, but will built as native functionality as Microsoft API’s become available.<p>Office 365 Contact Center is now available for partners to setup and test. Just email <a href="mailto:sales@landiscomputer.com">sales@landiscomputer.com</a> to be added to the Preview community forum for access to getting started documents and signup URL.<p>The Landis Technologies team offers a partner program for Attendant Console (Attendant Pro) & Contact Center (Office 365 Contact Center) for Office 365 and is at Microsoft Inspire Booth #300. Key staff are available for meetings with Microsoft Partners looking for a contact center or attendant console solution for Office 365 and Skype for Business Server.<p>About Landis Technologies LLC<p>Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. <a href="http://www.landiscomputer.com">http://www.landiscomputer.com</a><p>Contact: <a href="mailto:sales@landiscomputer.com">sales@landiscomputer.com</a>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-32603250148321656802018-04-11T13:11:00.001-07:002018-04-17T06:11:16.327-07:00SEFAUtil Server Q2-2018 Update: Delegate Change Client Notification, PowerShell<p><br></p><ul><li>SEFAUtil Server will now notify the delegate that they have been added or removed as a delegate as a visual notification in their Skype for Business client.</li><li>Provide a workaround for changing multiple delegates in some network situations</li><ul><li>When the Windows Firewall on the Trusted Application Server is blocking “BENOTIFY” SIP messages from the Skype for Business Server it previously could cause SEFAUtil Server hang. With this work around this operation will take a performance it, but will complete. Our recommendation is to fix the underlying Windows Firewall issue. For more details <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000194574-delegate-change-commands-involving-multiple-delegates-may-hang-or-appear-sluggish" target="_blank">click here</a>.</li></ul><li>All PowerShell consoles now work (including ISE)</li><li>FIX: In some instances the UCMA User Endpoint would not be terminated, which could affect user presence.</li><li>Made improvements to logging </li><li>Better handling of Skype for Business Server environment anomaly (UCMA “Group Does Not Exist” Exception) noticed in rare instances. For more details <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000194569-ucma-group-does-not-exist-exception" target="_blank">click here</a>.</li></ul><p>Get the update here: <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000175014-sefautil-server-update-downloads" target="_blank">Click Here</a></p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-50967691806599578342018-03-12T05:57:00.001-07:002018-03-14T06:37:13.812-07:00Landis Technologies Demonstrates Office 365 Contact Center for Microsoft Teams at Enterprise Connect 2018<p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi8dVYymQB69uPjPm09YaAOQtKFNP91hq7gC5mJWcixKQzdxhqrTQ3zaS0qN2WpjP0i8yty2vBFE74gbJaWQmc9x9yr66YUoE9uToZWr1yMma7WDk_aoiYUZsFguwRypFbx3y2CO-oZDNg/s1600-h/image%255B5%255D"><img width="550" height="337" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-kguCf1bjOSI/WqZ5P6ewEuI/AAAAAAAAR8Y/exJIj96dXTgeOvQmq3sU2L5ouRv8POfBwCHMYCw/image_thumb%255B3%255D?imgmax=800" border="0"></a></p><p>Orlando, Florida 3/12/2018 – Landis Technologies is demonstrating Office 365 Contact Center for Skype for Business & Microsoft Teams for the first time at Enterprise Connect 2018 booth #744. The Landis Technologies Contact Center works with Microsoft Teams, Skype for Business Online and Skype for Business Server 2016 & 2019.</p><p>Here are a few design principles that Landis Technologies sees as critical to their Office 365 contact center offering:<ul><li>1 Minute Setup. Involving no servers.</li><li>Familiar. Visually integrates with the rest of Office 365 suite.</li><li>Real-time Wallboards. Monitor agents & calls live.</li><li>Sentiment. Cognitive Services enables live sentiment feedback & reporting.</li><li>Gamified, Fun Experience. Agents enjoy using the product while being encouraged to productivity.</li></ul><p>The Landis Technologies Office 365 Contact Center will cover the most requested features in the initial release or shortly thereafter.<p>· Definable Wallboards<p>· Live Manager Dashboard showing Live Calls<p>· Manager Barge In and Listen In<p>· Call Recording and Azure web portal to listen to recordings.<p>· Sentiment & Speed performance Reporting<p>· Modern Reporting<p>· Live Sentiment Agent coaching<p>· Gamified experience<p>· Microsoft Dynamics 365/CRM deep integration<p>· Wrap Up Information tracking<p>· Call Queues (Using Microsoft Phone System Call Queues)<p>· More<p>Matt Landis notes, "The Office 365 Contact Center by Landis Technologies will provide features using a secure, Azure based backend plus a PC agent, but users don't need to think about that because our engineers have worked very hard to make a very easy, nontechnical initial setup experience. Our team demonstrated to me in house a sub 1 minute initial onboarding experience that anyone can do. We are very committed to an extremely easy & fast getting started experience."<p>The Landis Technologies Office 365 Contact Center primary distribution will be via a network of over 200 Microsoft Certified UC Partners.<p>You can sign up to be the first to see a demo of Landis Technologies' Office 365 Contact Center in the coming weeks by <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=qxnRHES0FkyEuYU4WF0Zh3H39vscdpdKoCUBg14qFeNUOUM1N1RBSUo1RDFLSzhINUFGVTdXOUFEVS4u" target="_blank">clicking here</a>. Or keep watch on the Landis Office 365 Contact Center landing page at <a title="https://www.landiscomputer.com/office365contactcenter/" href="https://www.landiscomputer.com/office365contactcenter/">https://www.landiscomputer.com/office365contactcenter/</a><p>About Landis Technologies LLC<p>Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. <a href="http://www.landiscomputer.com/">http://www.landiscomputer.com</a><p>Contact: <a>sales@landiscomputer.com</a>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-48640515915081836742018-01-11T07:24:00.001-08:002018-01-11T07:28:02.386-08:00Landis Technologies Announces Microsoft Office 365 Contact Center<p><a href="https://lh3.googleusercontent.com/-EzY_tC9zUFc/WleCfcIerPI/AAAAAAAAR4o/-vSkqS0fLiM6ZBvtwYNY1GUJu31k2PVrgCHMYCw/s1600-h/Office365ContactCenter_Wallboard_TwitterGraphic%255B5%255D"><img width="600" height="300" title="Office365ContactCenter_Wallboard_TwitterGraphic" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="Office365ContactCenter_Wallboard_TwitterGraphic" src="https://lh3.googleusercontent.com/-p0cZLummiAM/WleCgf90w9I/AAAAAAAAR4s/Rlh1osh-uCISPIOSUH8d2mYhmJAoRvxkQCHMYCw/Office365ContactCenter_Wallboard_TwitterGraphic_thumb%255B3%255D?imgmax=800" border="0"></a><p>Ephrata, Pennsylvania Jan 11, 2018 - Landis Technologies is announcing Office 365 Contact Center for Microsoft Phone System. Office 365 Contact Center will be tailored for Skype for Business & Microsoft Teams in Office 365. It brings fast setup, visually integrated use interface, real-time wallboards & reporting, sentiment coaching & a gamified, fun user experience.<p>"As we have done with previous products, our goal with this contact center solution is to make it open, based on deep community feedback, and very widely adopted." says Landis Technologies managing owner Matt Landis. "Based on analysis from the 'Gartner Market Guide for Microsoft Skype for Business Contact Center Partners' [1] we project that we already have deployed as many attendant console agents as the typical Skype for Business contact center vendor has deployed agent seats. Which is to say we have been selling contact center like functionality for some time already with a very high level of satisfaction from our customers."<p>The Office 365 Contact Center is designed around years of Landis Technologies' working closely with the Skype for Business community and their international partner network of 200+ premium Skype for Business certified partners & Microsoft. <p>Here are a few design principles that Landis Technologies sees as critical to their Office 365 contact center offering:<p>1. <b>1 Minute Setup.</b> Involving no servers.<p>2. <b>Familiar. </b>Visually integrates with the rest of Office 365 suite.<p>3. <b>Realtime Wallboards.</b> Monitor agents & calls live.<p>4. <b>Sentiment.</b> Cognitive Services enables live sentiment feedback & reporting.<p>5. <b>Gamified, Fun Experience.</b> Agents enjoy using the product while being encouraged to productivity.<p>The Landis Technologies Office 365 Contact Center will cover the most requested features in the initial release or shortly thereafter.<p>· Definable Wallboards<p>· Live Manager Dashboard showing Live Calls <p>· Manager Barge In and Listen In<p>· Call Recording and Azure web portal to listen to recordings.<p>· Sentiment & Speed performance Reporting<p>· Modern Reporting<p>· Live Sentiment Agent coaching<p>· Gamified experience<p>· Microsoft Dynamics 365/CRM deep integration<p>· Wrap Up Information tracking<p>· Call Queues (Using Microsoft Phone System Call Queues)<p>· Incoming and Outgoing Contact Center features<p>· Skills based routing <p>· More<p>Matt Landis notes, "The Office 365 Contact Center by Landis Technologies will provide features using a secure, Azure based backend plus a PC agent, but users don't need to think about that because our engineers have worked very hard to make a very easy, nontechnical initial setup experience. Our team demonstrated to me in house a sub 1 minute initial onboarding experience that anyone can do. We are very committed to an extremely easy & fast getting started experience."<p>The Landis Technologies Office 365 Contact Center primary distribution will be via a network of over 200 Microsoft Certified UC Partners.<p>You can sign up to be the first to see a demo of Landis Technologies' Office 365 Contact Center in the coming weeks by <a href="https://www.landiscomputer.com/office365contactcenter/" target="_blank">clicking here</a>.<p>About Landis Technologies LLC<p>Landis Technologies is a Microsoft Gold UC Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business & Office 365 and was the first to deliver a client based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. <a href="http://www.landiscomputer.com">http://www.landiscomputer.com</a><p>Contact: <a>sales@landiscomputer.com</a><p>[1] <a href="http://info.calltower.com/hubfs/Contact%20Center%20Market%20Guide.pdf?t=1514993143816">http://info.calltower.com/hubfs/Contact%20Center%20Market%20Guide.pdf?t=1514993143816</a></p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com4tag:blogger.com,1999:blog-1680919016976846221.post-15858755833767134312017-11-21T11:24:00.006-08:002017-12-05T11:41:56.643-08:00Attendant Pro Q4-2017 Update: IM Consult Transfer, Microsoft Teams UX, Call History, Calendars & Configure Contacts & More<p>Below is a summary of the new features in Q4-2017 (November 2017) update for Attendant Pro, which can be <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000060064-attendant-pro-update-downloads">downloaded here</a> as MSI installer. (<a href="https://registration.eventbuilder.com/event/d3y7t8" target="_blank">register for upcoming webinar</a> or <a href="https://www.landiscomputer.com/event/" target="_blank">see other webinars</a>)</p><ul><li><a href="#imconsulttransfer">1 Click Automatic Instant Message Consult Transfer</a> (aka Private Call Park for Office 365)</li><li><a href="#teamsux">Microsoft Teams Attendant Console User Experience</a></li><li><a href="#advancedcallhistory">Advanced Call History</a></li><ul><li>Playback Call Recording</li><li>See & Edit Dynamics 365/CRM records</li><li>Send Call Back Reminder</li></ul><li><a href="#contactcalendars">View Other User’s Calendars Inside Attendant Pro</a></li><li><a href="#contactdesigner">Contact Designer: Easily Configure Your Own Contact Layout</a> </li><li><a href="#detailpanels">Configurable “Contact Details” Panel</a></li><li>Advanced Search: By Name</li><li>RGS Panel now works outside domain with UCWA credentials</li><li>Better Memory Handling</li><li>Many nuanced User Interface Improvements</li></ul><h2 id="imconsulttransfer">1 Click Automatic IM Consult Transfer</h2><p>IM Automatic Consultant Transfer makes consult transfer 1-Click & Attendant Pro does the rest! The steps are:</p><ul><li>Just click on a contact you want to consult transfer to and Attendant Pro does the rest!</li><li>The receptionists just selects the contact they want to consult. (& moves on to answer other calls!)</li><ul><li>Attendant Pro will put the current call on hold</li><li>Then Instant Message’s the contact the receptionist selected, asking if they want to take the call? & Press 0=No, 1=Yes & 2=To Voicemail.</li><li>Wait for a response, while indicating to the receptionist if timeout period has elapsed</li><li> If the call is accepted, Attendant Pro will automatically transfer the call (after a short, definable delay. )</li></ul></ul><p>Click on IM Consult Transfer and double click a contact. Attendant Pro will put the call on hold & IM the contact asking them if they want to take the call.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2kEBVy1oTsh2tz-O-ub5rXVXfeRBUAJ4PL4hyhtqc8iwodHjUyWqQiVdcSeUYHX1vdTQjZKTRPFPsAwxx7o3NxgA29H75X4Lr-mjuG5gZ5MqtCa0M7JxYUo7b-CpGeKrXFZZbCAt4Z4U/s1600-h/1%255B4%255D"><img width="550" height="307" title="1" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="1" src="https://lh3.googleusercontent.com/-DgJyMTg3wwU/WhSOVLygthI/AAAAAAAAR1I/1PIUp98iWRsf9VKEnyJhAbG3w7dc2IA5QCHMYCw/1_thumb%255B2%255D?imgmax=800" border="0"></a></p><p>Select a contact.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSkWPwf1c8xZoxfPZJ9_jx5sz40phu9TOePGH8PYmPNf18RSClWpyBhOAA1iZ6tSFPsmaL5-2dmCRwgmOsnX6Qys3j2xpON8qFP_H-8RSnQiobu6weKIYYhmz7Eetq3N2CZWRww0hvHnc/s1600-h/2%255B4%255D"><img width="550" height="307" title="2" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="2" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiF719tT-LPm2_DrrSPRO3aqnnZonI78p_rKLclv4buLlH1CXfhmO4Gg13uH0TgI06HzVl7iubBPKumxzIZ4FhYjYQwMSOlJUs6ZTQ5tisYKwRhmjwsQ3Zb5b0GfuIuPK3S3pCD4woZ9ho/?imgmax=800" border="0"></a></p><p>Now Attendant Pro will automatically send the contact an IM.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhXh5t6TP03GFq5c-7IaX0UiWPSlvsYRlNnRj5GcKaZK19S3NVs1NU01b_FzCFp2oAT_PGZ4DToHSPKumX9ACu8zy62K_DoaSixlxqVgTbzPCTfHOlF9njhyphenhyphen29WO4SOAQ84z5n4k2i6wTY/s1600-h/3%255B4%255D"><img width="550" height="307" title="3" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="3" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg7AcdxjRzKSmhnXcIlyjSxcg4fpGMKfd6JgEM0g6FpqHplr9CQjXbsYWQkvI5xtfmc2vuhtoXHUByBsaW1eSGaXG_IjPPrL4GfnJqJ0XQ8BksNHfon6ttThD5-zOPD1aC_aO3Al3d-gVQ/?imgmax=800" border="0"></a></p><p>Now Attendant Pro will wait for a reply. While it is waiting a status indicator will indicate to the receptionist </p><ul><li>Yellow = Waiting & still inside response time parameters.</li><li>Green = Consulted user has accepted the call & it will momentarily be automatically transferred.</li><li>Red/Warning = Waiting time has passed defined response time parameters & reception should take an alternative action. </li></ul><p><a href="https://lh3.googleusercontent.com/-0qrxTokdS-4/WhSOX-XfjoI/AAAAAAAAR1c/zT8Rhyjebvk3PTmD1MFw_DX0mx63UVhQwCHMYCw/s1600-h/4%255B4%255D"><img width="550" height="307" title="4" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="4" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh9JmCqFDc05JrrVNGHFK7NY3DHURmhOkcX6wKOk-KrH3WgXkVZ4vWx1ySTFsTfol4QrZzaeTCeKHlwpSHykzPIIqu-hf4a5lbmm2eXpxVRiYIdT9M-EpmudkEMNdt59nTj5ibru8zwEfM/?imgmax=800" border="0"></a></p><p>When the consulted user responds with an IM that they would like to take the call, the status indicator will turn Green which means the call will momentarily be automatically be transferred. (The receptionist can still manually handle the call if they pick it up right now)</p><p><a href="https://lh3.googleusercontent.com/-ArcpY1PLEFY/WhSOZF6ptfI/AAAAAAAAR1k/6oBoQexkjM02GIVLDxFWcGQaUCXDOHT4ACHMYCw/s1600-h/5%255B4%255D"><img width="550" height="307" title="5" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="5" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_CUERHZm6mEPwVVlnLDDIchl-x4vdHb2zIrPAp28-ABGZ3HeTXVOT9UCX97Jlahsu7LUTx-qLlPrn6xf6_EASuoE4zkFjjxycIWNIXjkxJQu_7SzMXcWo_5Y_5EJKIsoP3yzD3KyLd8E/?imgmax=800" border="0"></a></p><p>After a short, definable pause the call will be automatically transferred by Attendant Pro.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2mNrPu_6YNaLi5impx1SuB5ixbRMBndXBbpMasQSmVlFarPWSIYpCwMbByh-zI6aaKExogA5_2CurPdAL5999n8FVUwKJMaiSZZytw6xZ-Uv7k7wbQC4iJOwoIOAVzG-Z5eaBfjlDVTo/s1600-h/5-5%255B4%255D"><img width="550" height="307" title="5-5" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="5-5" src="https://lh3.googleusercontent.com/-raw-jJxNFBQ/WhSObJWMx_I/AAAAAAAAR1w/7B9mytuEQNcOT2y3P3SiyYAYLaZjI78kwCHMYCw/5-5_thumb%255B2%255D?imgmax=800" border="0"></a></p><p>Congratulations on doing a IM Consult Transfer with 1 Click!</p><p><a href="https://lh3.googleusercontent.com/-1oVhl74FZi8/WhSObUIsIiI/AAAAAAAAR10/TTTmFf3T3pkifLMuuybIqOoKMYtsBo5ZQCHMYCw/s1600-h/7%255B4%255D"><img width="550" height="307" title="7" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="7" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfdAHATkdEHZFll4cfcXO3FQvlXdkZazW489X7o7RuJ_37qCOtl9SxfLcyO0Nbk6iUpm9XCsg_eOcp_7nEUtyxB039ftjLVVVPuWGz5-W9w5g3hvCkc9ZtzVABvKiFrGOCINZJhjWcTZQ/?imgmax=800" border="0"></a></p><h2>Private Call Park for Office 365 Cloud PBX (aka Phone System)</h2><p>Automatic IM Consult Transfer is essentially an Office 365 Private Call Park. Thinking of the feature as a Private Call Park, the receptionist can put the call on park for the user and they can pick it up when they are ready or send it to their own voicemail.</p><h2 id="teamsux">Microsoft Teams Attendant Console User Experience</h2><p>Attendant Pro now includes a full Microsoft Teams user experience including:</p><ul><li>Microsoft Teams User Interface</li><li>Microsoft Teams are included in Contact Groups</li><li>Ability to transfer calls to Teams users based on coming Skype-Teams Interop*</li></ul><p><a href="https://lh3.googleusercontent.com/-3E3e-J-DDNE/WfochL8kTlI/AAAAAAAARts/YaB08EKSe_48s7xuycrNd0rtk23XexIAACHMYCw/s1600-h/image%255B4%255D"><img width="500" height="279" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjd6TsXTtyyNgGR_vOKFu6wIamyLKnhzvqVfnKt51eQcV7D-6iNLjNUlBkHU1g5SgWYK-8N0kmAevhFXdUdBq_Dp4Kj-NzuJWaNvBFwqcMKq04JnPy49Po2AchIi9W2gJYsiNngMUvyQ0g/?imgmax=800" border="0"></a></p><p>Microsoft Teams are included in Contact Groups and will show the Team Members as contacts in Attendant Pro. Skype for Business Contact Groups, Exchange Distribution Groups and Teams will display side by side.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh0YMdjDZvJVYrES9FHS25aMmk0TCgru2TX1-PeOiyqEdLzqxlXeKoW3i82yrzlRDIBB9e5LwLmoLPZZEyb2g6RbW3rALGxtrVysM8sZTVdCiNXEyIfI6CFoEpuWC7IOCtXaHsl-p6Oexk/s1600-h/image%255B8%255D"><img width="354" height="156" title="image" style="border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-_UbqcO5rI4Y/WfoxR8CoOXI/AAAAAAAARuE/018ZTe5CbSINgtJgJNwbChaJMhKgy59hwCHMYCw/image_thumb%255B4%255D?imgmax=800" border="0"></a></p><p>When Skype-Team Interop is released by Microsoft, attendants will be able to transfer calls to Microsoft Teams users as well as Skype for Business users.</p><p>To turn on Microsoft Teams showing up as groups in Attendant Pro go to Options & then “Enable API Access” to Microsoft Teams. Then enable “Show Microsoft Teams groups”.</p><p>* Roadmap lists Skype-Teams Interop for CYH2-2018</p><h2 id="advancedcallhistory">Advanced Call History</h2><p>Up till now we have depended on Outlook (Exchange) to provide basic call history for Attendant Pro. In the Q4-2017 release we provide a new screen with advanced call history. Advanced call history provides several benefits over Outlook (Exchange):</p><ul><li>Tracks more details & analytics about each call: who the call was transferred to, what type of transfer, hold time & more.</li><li>Gives 1 Click access to Call Recording, CRM record, Contact Details, Conversation Details & More</li><li>Configurable “Conversation Details” area allows you to surface information that is important to you & hide what is not for a clean, uncluttered experience.</li><li>Call History items have all the 1-Click functionality of a Contact (ie: right click menu, contact buttons)</li></ul><p>Below is the Call History panel with the Call Recording playback panel pinned so it can be seen at a glance and played with a click. Additional information panels can be added as desired.</p><p><a href="https://lh3.googleusercontent.com/-ACqwSBQrU-I/WfoxSRelrYI/AAAAAAAARuI/cpOWkMFSZiw0qhXc9BEkS5Zc5H00iqviQCHMYCw/s1600-h/image%255B16%255D"><img width="500" height="235" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-qyO0NhfbmLc/WfoxS-JyVDI/AAAAAAAARuM/Qv-A689VqR0fri0M1FLtBLiFYfRgfuNfQCHMYCw/image_thumb%255B10%255D?imgmax=800" border="0"></a></p><p><br></p><p>More</p><h2 id="contactcalendars">View Other User’s Calendars Inside Attendant Pro at a Glance</h2><p>Receptionists can now view other user’s calendars right inside Attendant Pro without having Microsoft Outlook even installed. When Contacts are selected user calendars can be viewed in the Contact Details panel with no extra keystrokes or clicks.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_Zc7JAPjrAcBdiy3srjBCY6nd9G1pKoSLGKj-git__0Y6BzY72WXMbbAG-Nr7hGOCsdvqdS9y1ekmWBuBEwQyubJLzB8mHSoJ0sHsnVJ5bxP7YnFr4UywRbzessYvp7GDVzjVrMrdvsw/s1600-h/image%255B47%255D"><img width="450" height="354" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-RsNutLPtkSc/WgRwLUzsFVI/AAAAAAAARxY/mo_CJXqDGSseiDtHSXE11dsMmVvqbR-swCHMYCw/image_thumb%255B29%255D?imgmax=800" border="0"></a></p><p><br>The ability to see other user’s calendars is dependent on Exchange calendar permissions. Default permissions are view Free / Busy status.</p><p>Note: The ability to pop open the Microsoft Outlook calendar is still available, but moving forward will be deprecated as the method for viewing other user’s calendars.</p><h2 id="contactdesigner">Contact Designer: Easily Configure Your Own Contact Layout</h2><p>Contact Designer allows you to modify your contacts to show the Labels and buttons of your choice. Just navigate to Options | Contacts | General (tab) and begin to modify the Contact Layouts to your organizations needs. The default layout looks like the below.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhZ49LWcY3dM0dlIGgKJWolXfJlUHO7Ual25r4VuVdg4b3Z31UM5eBnKuqV3QCRcz0QiBQqWPjyP9g536cH-edizuTBRzfA_4v4iSZ9p0aiAv_e25jT0GHU4Fsf8ZSFIwfrx0AaXg5iKmU/s1600-h/image%255B69%255D"><img width="500" height="179" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhzZSRbjVIQk6iga5-9MxPMgByMDK4iOPbqe4na7-N7ksUqxqHFTGNCaCB9FZzhbFvQV6IjR_9aHykB6NDPiFAgMUTCQo3aohogxFkJqP1BAR_CVKPRvwFTF1bv96xzoF87o1B7AOn7Kq4/?imgmax=800" border="0"></a></p><p>If you would like to add the “Company Name” to Row 2 of the Contact, just select from the dropdown and click Insert. If you regularly use “Call Back Reminder” & not Mobile & Instant Message, just Insert the buttons you wish, in the order you wish.</p><p><a href="https://lh3.googleusercontent.com/-fBBd5c0S6O4/WgTJTMlXCGI/AAAAAAAARyU/SWPfIDF6g0sDC366Y27LXHQ2bbIhPzMFQCHMYCw/s1600-h/image%255B68%255D"><img width="500" height="179" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-VNqNMUTyE4M/WgTJTmtoZJI/AAAAAAAARyY/XdzRs-0BwacwMqyK9fe21e19xYfxdI46QCHMYCw/image_thumb%255B42%255D?imgmax=800" border="0"></a></p><p>Note that Contact Designer will change all the Contact Layouts: Small, Medium, Large, Small List, Medium List & Large List. Below is the Large layout.</p><p><a href="https://lh3.googleusercontent.com/-CSMeM_OfJUY/WgTJUBftqoI/AAAAAAAARyc/3QJAuURtmKctjjRlxg9VAamg6HodmEo5wCHMYCw/s1600-h/image%255B75%255D"><img width="318" height="227" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-EizHkNGM9EY/WgTJU__NMwI/AAAAAAAARyg/yLcBwRajK1YXgziMKYqAvd3YBPS2NAhxwCHMYCw/image_thumb%255B50%255D?imgmax=800" border="0"></a></p><p>Label Options</p><p><a href="https://lh3.googleusercontent.com/-r4nnVZmPANo/WgTJVZqDciI/AAAAAAAARyk/flWVlM9DnVIF2xlIctiFRa2dzkK945NYACHMYCw/s1600-h/image%255B79%255D"><img width="202" height="221" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-OPI8fYXydhs/WgTJV1WiDKI/AAAAAAAARyo/VWFJczHVhU4GBHDAX_ftNK0MXNRg-SvfwCHMYCw/image_thumb%255B52%255D?imgmax=800" border="0"></a></p><p>Button Options</p><p><a href="https://lh3.googleusercontent.com/-lOdRDGlUUtI/WgTJWX4IDII/AAAAAAAARys/e7zqRz0pMW4TqBNpE0ItXf8KI6WS2rOTgCHMYCw/s1600-h/image%255B83%255D"><img width="202" height="159" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-fFe6Y44nYGo/WgTJW5Mx6NI/AAAAAAAARyw/bxPqNezcLccCbnDOVgqwIG1mWNx-R4PKwCHMYCw/image_thumb%255B54%255D?imgmax=800" border="0"></a></p><p>Note: We recommend using this method to modify Contact Layouts over the older XAML Custom Contact method.</p><h2 id="detailpanels">Configurable “Detail” Panels (“Contact Details, Conversation Details, etc.)</h2><p>We’ve enhanced Details panels in Attendant Pro to make them configurable to give receptionists “at-a-glance” access to what is important to them. This can be done by:</p><ul><li>Pinning important panel(s)</li><li>Selected tab shows with no extra click when a Contact is selected</li><li>Other tabs just 1 click away</li><li>Sizing panels optimally</li></ul><p>The Contact Details has several tabs that can be pinned: General, Related Contacts & Calendar. Any tab can be pinned so it is available at-a-glance with no additional click needed. </p><p>In the below example we’ve pinned the “Calendar” & set the “Related Contacts” to be the selected Tab.</p><p><a href="https://lh3.googleusercontent.com/--d3GAiah-3s/WgTJXVxCTQI/AAAAAAAARy0/BFRUs2CZ8_YgMt9gm19eyT1g3-XCEj8TQCHMYCw/s1600-h/image%255B88%255D"><img width="450" height="364" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiKYbeqpphcxpx0kdCfZv4KrGkEnDtd30r4IKOIjDWUVFhKx6Lir52qfUoli0Ut1Paq4yl6z4LWFgXuEGNkuJr0fzo3-USTtz4dJwL5dOfppxo7oULnROj8_stc0v-KQhqnpuxJzGLYSpY/?imgmax=800" border="0"></a></p><p>Below is an example with no tabs pinned, and the “Related Contacts” tab selected.</p><p><a href="https://lh3.googleusercontent.com/-_O4Im_dRdeI/WgTJYdNePsI/AAAAAAAARy8/tQgPo8fizbAS17TIJsKLksboW_A6jWG7wCHMYCw/s1600-h/image%255B93%255D"><img width="450" height="364" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-JuPWvo4ML80/WgTJZNt9nZI/AAAAAAAARzA/_tBdyDJ7mocGEysOV7XWQuByNMpfsxvOwCHMYCw/image_thumb%255B60%255D?imgmax=800" border="0"></a></p><p>Configurable details panels allows a lot of detail information to be displayed or access quickly with as few keystrokes or clicks as possible.</p><p><br></p><p>Linked</p><p>imconsulttransfer<br>
phonesystemcallpark<br>
teamsux<br>
advancedcallhistory<br>
contactcalendars<br>
contactdesigner<br>detailpanels</p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-26095002176898788672017-11-15T12:05:00.001-08:002017-11-16T13:37:50.077-08:00Landis Technologies SEFAUtil Server Free Community vs Paid License Comparison<p>As of November 15, 2017 SEFAUtil Server licenses are as follows:</p><ul><li>All current (not discontinued) licensing now includes all features</li><li>Skype for Business MVP’s qualify for a free NFR license for <u>all</u> features for internal use.</li><li>A Free Community license is available for systems with less than 50 users. (Community support)</li><li>You do not lose existing Community licenses you may have from before November 15.</li><li>Get a quote on Landis SEFAUtil Server license by emailing your system user count to <a href="mailto:sales@landiscomputer.com">sales@landiscomputer.com</a></li></ul><p><br></p><p>A Comparison of “Old” Community and Current licenses:</p><p><a href="https://lh3.googleusercontent.com/-4Faliv4Unq4/Wg4FKd9KMqI/AAAAAAAAR0I/YNexGMzdghUb2BRiSwq3vMoK6SAEyAPfQCHMYCw/s1600-h/image%255B14%255D"><img width="550" height="442" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-J8Upw6g79Yw/Wg4FLJLoM-I/AAAAAAAAR0M/ZZB2LewcSnsxTTfT5XaAviqXhR-S6Dj5gCHMYCw/image_thumb%255B8%255D?imgmax=800" border="0"></a><br><br></p><p><a href="https://lh3.googleusercontent.com/-PvS3kzc_YQc/Wgyd_lsykoI/AAAAAAAARzo/OfZ0_IRNqo0vVyPFXAy-rZPBwH3CTU_WgCHMYCw/s1600-h/image%255B8%255D"><img width="63" height="100" title="image" align="left" style="margin: 0px 5px 0px 0px; border-image: none; float: left; display: inline; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-QmRXymTjGSI/WgyeACSRZcI/AAAAAAAARzs/b8hmTNNTwh0-E7wOjtelA59GcigIysEBgCHMYCw/image_thumb%255B4%255D?imgmax=800" border="0"></a>MVP Program: Landis Technologies provides a free, full, unlimited, license of Landis SEFAUtil Server to all Skype for Business MVP's and select community influencers for NFR & internal use. Email <a>sales@landiscomputer.com</a> to get your full license.</p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com2tag:blogger.com,1999:blog-1680919016976846221.post-76223955977886415372017-10-05T12:06:00.001-07:002017-10-09T08:04:57.984-07:00Landis Technologies Shows Attendant Console for Skype for Business & Teams at GITEX 2017<p>Dubai, UAE October 5, 2017 – Landis Technologies is showing Attendant Pro for Skype for Business & <a href="http://attendantpro.blogspot.com/2017/09/landis-technologies-announces-microsoft.html" target="_blank">Microsoft Teams</a> at GITEX 2017 highlighting that Attendant Pro is an attendant console solution that is especially suited for MEA by accommodating common call scenarios and supporting local language needs.</p><p><a href="https://lh3.googleusercontent.com/-1ngAnMZT95o/WdaCqAHpu9I/AAAAAAAARp8/c7k-RXab_-MeUcO8KCIThFm56n9NYE1HQCHMYCw/s1600-h/gitex2017%255B4%255D"><img width="600" height="300" title="gitex2017" style="border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="gitex2017" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7QT8Brf7bXJ71ImlcTFJghCQGFhsfNFACETcMG2yVilAjhT6I1ylGDB8m1pc9eJpMrmfbKs3tCdTlasBNmQ9CWnb7EtHJvcml_pV_64DtHdJrvj7j9gcUJ4bLGxM4ZBiJ04PiVkj8Dnc/?imgmax=800" border="0"></a></p><p>The Landis Technologies’ team is available to meet at the Microsoft partner stand in Hall 7, B7-10.</p><p><a href="https://lh3.googleusercontent.com/-_kMvycO6Hsc/WduPThJRwFI/AAAAAAAARqg/AcxrueNAg3EhloPmx--ceorek3JKdif_ACHMYCw/s1600-h/gitex-dubai%255B4%255D"><img width="600" height="338" title="gitex-dubai" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="gitex-dubai" src="https://lh3.googleusercontent.com/-3iEFxxdmcDw/WduPULm9fDI/AAAAAAAARqk/7zMrl4NBq6gsTL7p9VMvENTlAxMPTX3IACHMYCw/gitex-dubai_thumb%255B2%255D?imgmax=800" border="0"></a></p><p>The Landis Technologies’ team is available to meet at the Microsoft partner stand in Hall 7, B7-10 (for scheduled meetings only). To schedule a meeting email <a href="mailto:sales@landiscomputer.com">sales@landiscomputer.com</a>.</p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-34585990532558758592017-09-25T04:11:00.001-07:002017-10-02T16:56:27.582-07:00Landis Technologies Announces Microsoft Teams Attendant Console<p>Orlando, Florida Sept 25, 2017 - Landis Technologies is announcing and demonstrating Attendant Pro for Office 365 Phone System is now enabled as a Microsoft Teams Attendant Console by using the new Graph API for Microsoft Teams at Microsoft Ignite 2017. Attendant Pro will enable receptionists and operators to efficiently transfer calls to Microsoft Teams users with 1 Click.<br><br>
Attendant Pro for Microsoft Teams is the first Microsoft Certified attendant console to integrate Microsoft Teams into the receptionist console client using the new Microsoft Graph API's. Operators can easily transfer callers to users in Teams, Skype for Business groups or Exchange Lists with 1 Click. The Attendant Pro user interface is a clean & familiar Microsoft Teams user experience.<br></p>
<ul>
<li>Familiar Microsoft Teams User Experience</li>
<li>Handle Calls destined for Skype for Business or Microsoft Teams users using the coming Skype to Teams interop</li>
<li>Microsoft Teams, are now seamlessly integrated into Attendant Pro allow 1 click transfers to Teams, Skype for Business Groups or Exchange Distribution List Users</li>
<li>Efficiently Search for Teams or Skype for Business users in simple, unified user interface</li>
</ul>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjWJpgB7b3Zu11C95rKrQodK5CDCJKEAtdw_mTLLF_CdVYKcE-SmrCMnL82-krvboSXDg8tSq8YUGpsoTOQV75bLDpQHZBqPfkU53WwEpg_LTcx5ucmQX9qbw82gq5UH7hg4odFwtNPBUs/s1600-h/attendant+pro+for+teams%255B4%255D"><img width="600" height="338" title="attendant pro for teams" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="attendant pro for teams" src="https://lh3.googleusercontent.com/-rN-4hjiTFDE/WdAQiVKWH7I/AAAAAAAARns/Xw4oZYNIWEM3_1jlYDhg29HzI45s-JXygCHMYCw/attendant%2Bpro%2Bfor%2Bteams_thumb%255B2%255D?imgmax=800" border="0"></a><br>
<div align="center">
<span style="font-size: xx-small;">1-Microsoft Teams User Interface. 2-Handle calls destined for Teams users 3-Microsoft Teams are integrated into the attendant experience 4-Efficiently search and transfer to Teams users.</span></div>
Attendant Pro seamlessly handles incoming calls that need to be transferred to Skype for Business or Microsoft Teams users, allowing you to use Attendant Pro for Skype for Business now and transition to Microsoft Teams when you are ready. Your investment in Attendant Pro for Skype for Business & Office 365 is future proof because it can be used for Microsoft Teams or Skype for Business contacts.<br>
See a demo of Attendant Pro for Microsoft Teams and Skype for Business at Booth #1456 (<a href="https://www.youtube.com/watch?v=xallB7MZuAU" target="_blank">or watch a video demo here</a>) or email <a href="mailto:paul@landiscomputer.com">paul@landiscomputer.com</a>.<br><br><a title="https://www.landiscomputer.com/attendantpro/" href="https://www.landiscomputer.com/attendantpro/">https://www.landiscomputer.com/attendantpro/</a>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-91932716764128739402017-09-20T11:45:00.001-07:002017-09-20T12:46:00.892-07:00Landis Technologies Showing Attendant Console for Microsoft Phone System at Microsoft Ignite 2017<p>The Landis Technologies team will be presenting <a href="http://landiscomputer.com/attendantpro" target="_blank">Attendant Pro</a> for Office 365 <a href="https://myignite.microsoft.com/sessions/54671" target="_blank">Phone System (formerly Cloud PBX)</a> at Booth #1456. Attendant Pro is a <a href="https://www.landiscomputer.com/attendantprocertifiedforskypeforbusiness/" target="_blank">Microsoft Certified attendant console</a> which works with Skype for Business & Microsoft Teams.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0tQFCKdcshJ10b_dhBYdN4Tceg4lI3w2V-v6pQeycolgH2UhB_HW37D6Gz1M6HsoWCoWKqZj3mbVZ1M1p7RkfXCBrlw0Jw_FadMjZi1mImHvrMS0qwbZgqULXAxzaynKcexva5FoFKbQ/s1600-h/image%255B4%255D"><img width="450" height="246" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-d3UTynqlPFg/WcK3MsZJ2gI/AAAAAAAARk0/Ouj0AKd_i-sasYv0ZvII-u0EoddMJjVWACHMYCw/image_thumb%255B2%255D?imgmax=800" border="0"></a></p><p align="center"><font size="1">Attendant Pro works with Microsoft Teams or Skype for Business</font></p><p>Stop by our booth to get the first peek at Attendant Pro for Microsoft Teams, the first attendant console designed specifically for Microsoft Teams. (Note: The below is not a screenshot of what will be demonstrated. Features and user experience will only be demonstrated after the Keynote.)</p><p><a href="https://lh3.googleusercontent.com/-uxEeNm8UNbQ/WcK3NbvsU0I/AAAAAAAARk4/Z8molhQ4MX8QoxzYJmS_PVCpS3zI9E-iQCHMYCw/s1600-h/clip_image001%255B5%255D"><img width="450" height="212" title="clip_image001" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="clip_image001" src="https://lh3.googleusercontent.com/-OUAXm0h1p7c/WcK3N6_C8GI/AAAAAAAARk8/zy_JUtcMQmYmSe4OSvW9Ve7AMFWc_KnwACHMYCw/clip_image001_thumb%255B2%255D?imgmax=800" border="0"></a></p><p>Landis Technologies’ Skype for Business MVP, Matt Landis, will presenting a discussion in <a href="https://myignite.microsoft.com/sessions/55824?source=sessions" target="_blank">session BRK3370</a> titled <a href="https://twitter.com/matthewlandis/status/910518724742062081" target="_blank">"What Microsoft Teams Means for Skype for Business Community & Customers"</a>. This session is organized by Brian Ricks and will include several Skype for Business MVP session related to Skype for Business & Microsoft Teams.</p><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2oq6IV-DbRSxpIFVaWL142ZjfmA__kmBih09XDlc7cWYSLotUlIaAPW3yaPzokueFIxqe168vd5bgll1N_Lc80vX_eg1BsRBVkhElQw3Br97q5QyedwZlbxZ4iIpeUNSR3juggfHWadQ/s1600-h/IgniteSessionBRK3370%255B5%255D"><img width="450" height="225" title="IgniteSessionBRK3370" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="IgniteSessionBRK3370" src="https://lh3.googleusercontent.com/-hkiO-hLz92s/WcK3OrC8G9I/AAAAAAAARlE/k0fWj3RMfMIbAcpvJ_DImiFmXGScrLVNgCHMYCw/IgniteSessionBRK3370_thumb%255B3%255D?imgmax=800" border="0"></a></p><p>Landis Technologies is giving away a DJI Phantom 3 drone. Those who stop in at the Landis Technologies Booth #1456 and give “30 Second Video Feedback” about our products or your thoughts on Microsoft Teams will be entered to win. You need to be present at Microsoft Ignite 2017 to win, but you are always welcome to give us product feedback at this <a href="https://onedrive.live.com/survey?resid=5C8E78952C32AF95!38139&authkey=!AP-5Hq-11ee-VJE" target="_blank">URL</a>.</p><p><img width="450" height="305" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="Image result for dji drone phantom 3" src="https://www5.djicdn.com/assets/images/products/phantom-3-standard/banner-a146eff5a320c56eb53fd580d91db342.jpg" border="0"></p><p><br></p><p>Landis Technologies will be at Microsoft Ignite Booth #1456 or available for scheduled meeting by emailing <a href="mailto:paul@landiscomputer.com">paul@landiscomputer.com</a>.</p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-39209372446835743602017-08-23T12:09:00.001-07:002017-09-30T18:00:35.111-07:00Attendant Pro Q3-2017 Update: Manager Analytics & Reporting, Dynamics 365/CRM Add a Phone Call, Alerts & MoreBelow is a summary of the new features and fixes in Q3-2017 (August 2017) update for Attendant Pro. This update can be <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000060064-attendant-pro-update-downloads" target="_blank">downloaded here</a> as a MSI installer. Those with Attendant Pro Q2-2017 will get an in app notification of update available as well.<br />
Updates:<br />
<ul>
<li><a href="http://attendantpro.blogspot.com/2017/08/attendant-pro-q3-2017-update-manager.html#alerts" target="_blank">Alert user when Call is on Hold Too Long (definable hold times)</a></li>
<li><a href="http://attendantpro.blogspot.com/2017/08/attendant-pro-q3-2017-update-manager.html#remotecallerhungup" target="_blank">Indicate Remote Party Hung Up</a></li>
<li>Indicate Call Queue or Team Call is answered by another user </li>
<li><a href="http://attendantpro.blogspot.com/2017/08/attendant-pro-q3-2017-update-manager.html#callqueueisconnecting" target="_blank">Indicate "Connecting" between when RGS/Call Queue is answered and audio live</a></li>
<li><a href="http://attendantpro.blogspot.com/2017/08/attendant-pro-q3-2017-update-manager.html#dynamics365addphonecall" target="_blank">Add a Phone Call to Dynamics 365/CRM Contact or Account</a> </li>
<ul>
<li>Rule: if there is a Contact add to that. If Account add to that.</li>
</ul>
<li>Better indicate which Dynamics 365 record a Note or Phone Call will be added to</li>
<li><a href="http://attendantpro.blogspot.com/2017/08/attendant-pro-q3-2017-update-manager.html#centralizedreporting" target="_blank">Centralized Call Detail Reporting</a></li>
<li>Upload Call Detail Reporting to a network location</li>
<li>Track Missed Calls in CDR</li>
<li>Light up Attendant Pro with Office 365 UCWA functionality</li>
<ul>
<li>Utilize Office 365 UCWA</li>
</ul>
<li>
Advanced Search</li>
<ul>
<li>EWS Address Book is now automatically cached in a local database & updated in the background</li>
<li> Can search personal Exchange contact lists of the User</li>
<li> Address list files can now be located on a central network drive</li>
<li> CSV file template/example can easily be downloaded from </li>
</ul>
<li>{Exchangenote} is now a parameter in Call Back Reminder/Call Park templates</li>
<li><a href="http://attendantpro.blogspot.com/2017/08/attendant-pro-q3-2017-update-manager.html#ui" target="_blank">User Interface Enhancements</a></li>
<ul>
<li>
Context menu style & icons updated</li>
<li>
Skype for Business 2016 Font matched more exactly</li>
<li>
Dropdown menus style more consistent</li>
<li>
"Contact layouts" buttons & icons updated</li>
<li>
Added button pressed indication on Current Call & Contact Layouts</li>
<li>
Some button icons made to match Skype for Business 2016 a bit more closely</li>
<li>
Hover colors improved in the Microsoft Teams user interface</li>
</ul>
<li>Contact Layout Enhancements</li>
<ul>
<li>Medium Contact List layout redesigned</li>
<li>Ability to turn off Avatar/Press hover contact card</li>
<li>Large & Medium Contact List buttons more closely match SfB 2016</li>
</ul>
</ul>
<h4 id="centralizedreporting">
Centralized Manager Analytics & Reporting</h4>
Attendant Pro now allows call details to be uploaded for centralized reporting. This allows a manager to monitor group of Attendant Pro receptionists in a combined report.<br />
<a href="https://lh3.googleusercontent.com/-pPNLA8PDPj8/WZ3efIZiuFI/AAAAAAAARWE/Pa7axhv1HbcyjWXltXTIxECLnN_sobsfgCHMYCw/s1600-h/image%255B69%255D%255B4%255D"><img alt="image[69]" border="0" height="292" src="https://lh3.googleusercontent.com/-vsYiZGJEhio/WZ3ef1LP_hI/AAAAAAAARWI/CKUnDs8d7ngNn-mIav9_TmzQMbeffAVqQCHMYCw/image%255B69%255D_thumb%255B2%255D?imgmax=800" style="background-image: none; border: 0px currentcolor; display: block; float: none; margin-left: auto; margin-right: auto;" title="image[69]" width="450" /></a><br />
How to configure this? Go to Options | Reporting |<br />
Designate a shared location in “Upload Folder”.<br />
<a href="https://lh3.googleusercontent.com/-ERKWKjegAmQ/WZ8hASJzNFI/AAAAAAAARXI/HSwpJbeQt8oRWPmj4DLLWpxMtOO8ysLhQCHMYCw/s1600-h/image%255B44%255D"><img alt="image" border="0" height="122" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg3bI8mBzH46li-jc9q6mj9Lux3Oo5JyFMRSAPXz1vFFb54m_l0VERl6eYm09N6CzGy7boeXepqDP_qDdSBLdffMQZ_21vR7wKGo2cCmmig_PCb6-zi_6YeGAJF9neAG28NoTQZBs173W8/?imgmax=800" style="background-image: none; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="404" /></a><br />
All Attendant Pro instances pointed to the same folder will write to the same CSV file for one consolidated list of calls. (as shown below) The various Attendant Pro instances will gracefully share the CSV file among themselves.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcxEIYJ0vhovafxQX5sYZP7uAALX419xtvrS1x0UIBv7eo3uqPgeWJO78rNq3AkvGxiCJ88NRQqf48gWjHtz_goBTHf4gu3kGN2S2saROQqQeIvzzxqgSlzLV_rmfy09_-CRvmX-lxcoE/s1600-h/image%255B48%255D"><img alt="image" border="0" height="170" src="https://lh3.googleusercontent.com/-A_UBh1e3bKI/WZ8hCOVij-I/AAAAAAAARXU/nwYJ1tw32_gyu62H1Hd2FK6n5k2qKoh4wCHMYCw/image_thumb%255B28%255D?imgmax=800" style="background-image: none; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="354" /></a><br />
<span style="color: red;"><u>Note</u></span>: If a user opens the CSV file it will not be available to Attendant Pro to write new calls to it. Use Microsoft Excel data connection to work with the data.<br />
<h4 id="alerts">
Alerting: Alert User when Call Hold Time is Approaching Too Long</h4>
Attendant Pro now includes definable, real-time warning & alert indication which helps achieve call handling goals. The first alert we’ve added assists with hold time goals.<br />
After the designated amount of seconds passes (warning criteria) a countdown timer animation begins indicating time till “Critical” alert will be displayed.<br />
<a href="https://lh3.googleusercontent.com/-L-9AZz0rLds/WZ3egcSsceI/AAAAAAAARWM/HBu-eGDNK1MpbYQ7Z8YbdNpI6v1VVNe2ACHMYCw/s1600-h/image%255B21%255D"><img alt="image" border="0" height="86" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhR8YyVyv2B7ZTvL5rMzDxjGWUVeaqWc86l1vomqJm_WJzd4aiRqUWUzfNJNWFAgEhJvIhRa3Oklnq7D1Q_yZf5KAvRTwi4mD0GsBPZnBXDqXHvqdkqobPYpaETWoygdqir29ACf1Qqbtk/?imgmax=800" style="background-image: none; border: 0px currentcolor; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="350" /></a><br />
When a call has been on hold too long (“Critical”), the hold time blinks in red, indicating goal has not been met on this call.<br />
<a href="https://lh3.googleusercontent.com/-DWZrIp_ybYM/WZ3ehZY7ygI/AAAAAAAARWU/HcK97XCHu0Q-nCiu7OStql7bYBzpHZa_ACHMYCw/s1600-h/image%255B22%255D"><img alt="image" border="0" height="83" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh9-jaqhNIC_6u_hbk1PpOlb1Zs-IFOfWT6J0wY-61zuDSuFXMc63904J1sW0_XCpvRRaLxE5FOhh4biswz6IW-fpXAhMA5o4beu17jl7nu0e7VcmihtipQennxwxznutF9xtPBepi0AHU/?imgmax=800" style="background-image: none; border: 0px currentcolor; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="370" /></a><br />
<br />
How to configure this (and future additional alerts): Go to Options | Caller Information: <br />
<a href="https://lh3.googleusercontent.com/-YbXnnCPOQqk/WZ3eidHAn6I/AAAAAAAARWc/t4kK5oS2RCYl0Y2ovP7PBMWAGepbXf3ewCHMYCw/s1600-h/image%255B23%255D"><img alt="image" border="0" height="62" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEitGXHkxhfnzREufv_g64YtZ41gyIibD3USP-SCU-wuyH3EdS77JVcw8qWPc9LsSJVrpfjxfOSZRFe-tza1MNhD-f8SjyEV7FALmLy9HX4PZVPd0M2VYh-nYWoy1tugPp7zAFezM69TZzI/?imgmax=800" style="background-image: none; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="354" /></a><br />
<h4 id="dynamics365addphonecall">
Add a Phone Call to Dynamics 365/CRM Contact or Account </h4>
We’ve added the ability to add a "Phone Call” Dynamics 365/CRM Activity from inside Attendant Pro’s familiar & fast interface with a click.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgW6I3wisMyzu8URqeGXElhXMgkT6_waSauce5tQIPtnKoIAuqUJHoL8negNHACCxCpzvVNWF6n8t4-sUzZoBq3Ba_RYDcsduX10wduncRYde9j4LGIHUO2TeAiF67v_peizYEPNeyscak/s1600-h/image%255B29%255D"><img alt="image" border="0" height="440" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjd-ANK5kJ_JJM2X7awh6ylUTPPqVUCVgKOOuHfgaIqoXYcvDd8q9MuDPAZyAk7DRM4lHUj7eRFRapflgk6NaFlpVEUmmKkEu-mYXb7cTmQEl5eDED-xEUoKarn_J4CxDiZnhDp8Nn4dw4/?imgmax=800" style="background-image: none; border: 0px currentcolor; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="400" /></a><br />
Now users can add a Phone Call activity in Dynamics 365/CRM based on the current caller without even opening the Dynamics user interface (& correspondingly slow user interface).<br />
<a href="https://lh3.googleusercontent.com/-TEys2gEcW70/WZ3ekjFe9WI/AAAAAAAARWs/MA7ugp4DB1ce3X8hJE3OKoABhXvqeJ7bACHMYCw/s1600-h/image%255B39%255D"><img alt="image" border="0" height="295" src="https://lh3.googleusercontent.com/-l2u2k4r_gmM/WZ3elBNlKcI/AAAAAAAARWw/Q5pSHxc9DS4Wtqq1WVjeql9Gqj5MdLTvQCHMYCw/image_thumb%255B23%255D?imgmax=800" style="background-image: none; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="454" /></a><br />
<h4 id="remotecallerhungup">
Clear Indication That the Remote Party Hung Up</h4>
When a remote party rings a receptionist and then hangs up before the receptionist has time to answer, it can appear like Skype for Business has “dropped the call” since the Skype for Business client toast just stops without any indication what happened. We have added an additional indicator, similar to a user leaving a meeting in the Skype for Business client, that indicates the caller ended the call to avoid having the receptionist misdiagnose this scenario.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEggfJJggtMWMZ50TFBHfH7pR_yI_2Au5oF1lbMexTnmAp18_vpQOYI-cAqJsbmjOTY4DfcOkQLeyUAkqvuxYOtqvSyKbyMZJIghpoSwn-jkpGYr2K2e6gc71lOtjssxdcy7uxEH1ERYo3c/s1600-h/image%255B52%255D"><img alt="image" border="0" height="250" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiO4ih9gyLWgfG__c6nLpYomiBg9S31Z-X00zM8S0KEUIzEz8UdBeB4vj2_v5ixpmc2EAdLjnlKqmN4BZKL7fMWPcFxRBA-OiTFFEgUqmmZXt5pg_n9k7u3wfd6Tdls-5Ap0Z3uQy3ljxI/?imgmax=800" style="background-image: none; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="354" /></a><br />
<h4 id="callqueueisconnecting">
Clear Indication That You Have Answer a Call Queue/RGS Call</h4>
When a receptionist answers a call coming via a Call Queue or Response Group there is a bit of a delay between answering and when they can start greeting the caller. Attendant Pro clearly indicates they have accepted the call and it is in the process of connecting. <br />
<a href="https://lh3.googleusercontent.com/-JNCUkW8jwFs/WZ8rDYFvpFI/AAAAAAAARXs/rLI2pw8khXQZDzDEQlZ7HVW5wH2u57m_ACHMYCw/s1600-h/image%255B56%255D"><img alt="image" border="0" height="253" src="https://lh3.googleusercontent.com/-syBLtciMFjs/WZ8rEOvM1hI/AAAAAAAARXw/7jvPV-yCwqwyOuQ4yx9SS0yG-8CccedzwCHMYCw/image_thumb%255B32%255D?imgmax=800" style="background-image: none; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="354" /></a><br />
<h4>
Indication that Another User Answer this Call</h4>
When Team Call or Call Queues ring more than one user and another user answers the call it is indicated.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiWS3gPmatVK-0lrMlaLTcHNdiR400KEaTODNlhaMXRzRg-JFGuel7TUnn_GxK_F7DzYcJbD88BeerRsiH0ltF6pE8a21idws7PyEpmetnkGUYHb11hmHsxg08K9Zl-mppnnEWfc45rOx0/s1600-h/image%255B61%255D"><img alt="image" border="0" height="250" src="https://lh3.googleusercontent.com/-mWGJZKsNud0/WZ8rFCuC3pI/AAAAAAAARX4/fZorVMMa42kOa5Ub5HazB42wTOQY1uZAgCHMYCw/image_thumb%255B35%255D?imgmax=800" style="background-image: none; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="354" /></a><br />
<h4 id="ui">
User Interface Enhancements</h4>
We’ve done significant work to make the UI even more refined & more perfectly match Skype for Business 2016.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEir4V6xP0uyE9C2jVSiqcWjY4u3hVOYbHWpIDFjdflodJ61phmL4HDKg6FW6p91Kvne50nb4YYXh4l-HZJVp3n1HdhFYqRYfW-IJXNCccXDF3BibaMw74Nv80cHOBYdT0bUCB4eGaaSrMQ/s1600-h/image%255B67%255D"><img alt="image" border="0" height="271" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhxUJ3P_6NJcy7LhON6jsqRAKNy3n4OfE5Z77xtGvA1AxNfYrKs9T2KX0HIfQEmJDYlQhMl9YRnGQbkYCLfMH_t4agVU5qDBDPm3hGpKZ19aEej73vQkIAx3qUKDuhJOOwBofTETEmozNM/?imgmax=800" style="background-image: none; border: 0px currentcolor; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="500" /></a><br />
or Microsoft Teams.<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjlS-DgI-jioSVZZO7MRJhWFbNbMmTjRZMTGCd9oEb0uelu9_cm_fKx_I088jxFZitvcLIu5Y0G-TiRJB3gG9gZN3_ShuNb2e2y8eTZgYIXLLmwOW_mLqYVBH1qLgt3FgDhmBVvZG5zIxg/s1600-h/image%255B74%255D"><img alt="image" border="0" height="271" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMGDsuR_VMkh8fP9IVtpwq45w-hAFDFmgVWrCdyVCgXJl9p6Nbkvq3aC7BHWuRvZsDLL7LRQJkWyeVe5eU2-fbEq0oJlNG-BN_UlsxXXAUiU2MxZnuf_M93whw7yKOuJTi6KhnqhGB_oc/?imgmax=800" style="background-image: none; border: 0px currentcolor; display: block; float: none; margin-left: auto; margin-right: auto;" title="image" width="500" /></a><br />
<br />
<br />
Enjoy!Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com1tag:blogger.com,1999:blog-1680919016976846221.post-84826344484833969792017-07-07T08:35:00.001-07:002017-07-07T09:12:07.847-07:00SEFAUtil Server Q2-2017 Update: GA & Adds Contact List Management, Boss Admin & More<blockquote><p>Update</p><p><br></p><p><br></p><p><br>This update includes:</p><ul><li>User contact list management (add groups & contacts)</li><li>Change forwarding via IM BOT</li><li>Get & Set Presence via Powershell</li><li>Remote PowerShell</li><li>WCF endpoint is available</li><li>Added Server parameter to designate server</li><li>Added description to the server service</li><li>Added ability to clear a user note</li><li>Added ability to have first parameter the sip address without specifying it</li><li>Improved PowerShell Help</li><li>Improved Documentation</li></ul><p>Get the update here: <a href="https://landiscomputer.freshdesk.com/solution/articles/6000175014-sefautil-server-update-downloads" target="_blank">Click Here</a></p></blockquote>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-8468244293328270792017-06-14T11:10:00.001-07:002017-06-20T11:30:37.200-07:00Call Recording Pro Q2-2017 Update: MP3 Recording, Select Dial SfB 2016 Compatibility & More<p>Below is a summary of the new features in the Q2-2017 update for Call Recording Pro, Call Recording for Office 365 & Skype for Business solution. The update can be <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000174474-call-recording-pro-update-downloads" target="_blank">downloaded here</a>. Read more about <a href="https://www.landiscomputer.com/callrecordingpro/" target="_blank">Call Recording for Office 365 & Skype for Business here</a>.</p><ul><li>MP3 Recording Format (MP3 or WAV selectable)</li><li>Select Dial compatibility with Skype for Business 2016 client</li><li>Auto start now ensures Call Recording Pro starts in the correct sequence (only starts after Skype for Business)</li><li>Fixed –Call recording bug around RGS call being answered by another user fixed</li><li>Fixed –Park & Hold shortcut key tools tips </li><li>Fixed – Grab focus keyboard shortcut</li><li>Fixed – Turning on button click sound</li><li>Fixed – Recordings not saved in user’s roaming profile</li><li>Fixed – Shortcut key setup disabled when setting pushed out with GPO</li><li>Fixed – Open log folder opens to AP logs</li></ul><p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh04BLFJE1Nax_-Ex5rdescOjYsG4dgow6W1NNyK3H2K3Sw7u5ATlokdkJWp_eoPxkSAhMTGXGZ52ZPc8JPGGAw43XW5ViB8x4mhxsyJfS3b54iV0u6V02rTs7cDdSEMrhHMDG1c6wE2WQ/s1600-h/image%255B4%255D"><img width="350" height="144" title="image" style="border: 0px currentcolor; border-image: none; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-IjNq0kI2n2c/WUlo46aA4VI/AAAAAAAARNE/bgQ9QNubgeUIlykK3IQjq3ypBhUQYZdTgCHMYCw/image_thumb%255B2%255D?imgmax=800" border="0"></a></p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0tag:blogger.com,1999:blog-1680919016976846221.post-53112541909111516422017-05-04T09:18:00.001-07:002017-05-10T12:24:09.717-07:00Attendant Pro Q2-2017 Update: Transfer Advisor, Dynamics 365/CRM & Skype for Business Merged User Experience, Color Code Call Queue/RGS Calls & More<p>Below is a summary of the new features in Q2-2017 (May 2017) update for Attendant Pro, which can be <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000060064-attendant-pro-update-downloads" target="_blank">downloaded here</a> as MSI installer.</p> <ul> <li><a href="http://attendantpro.blogspot.com/2017/05/attendant-pro-q2-2017-update-transfer.html#transferadvisor" target="_blank">Transfer Advisor</a> <li><a href="http://attendantpro.blogspot.com/2017/05/attendant-pro-q2-2017-update-transfer.html#dynamics365skypeforbusiness" target="_blank">Dynamics 365/CRM & Skype for Business Merged User Experience</a> <li><a href="http://attendantpro.blogspot.com/2017/05/attendant-pro-q2-2017-update-transfer.html#colorcodecallqueues" target="_blank">Color Code Call Queue & Response Group Service Calls for at-a-glance identification</a> <li>Color code calls for specific users for at-a-glance identification <li>“Saved Searches” now appear in the “Contact Group” area as a “Group” <li>Microsoft Outlook style “Contact Group” area layout <li>Compact dropdown style “Contact Group” area layout <li>List incoming call toast style <li>Attendant Pro attendant/operator “Notes” now display on incoming call & handled call toast <li>Ability to “Meet Now” from Options Menu <li>Update notification and 1-Click update <li>Dutch translation improved by human translation <li>Splash screen <li>Auto start Attendant Pro on Windows start <li>Additional Logging around call recording <li>Added Attendant Pro version in log file <li>Additional user interface theming to make Attendant Pro even closer to Skype for Business UI <li><a href="http://attendantpro.blogspot.com/2017/05/attendant-pro-q2-2017-update-transfer.html#microsoftteamsattendantconsole" target="_blank">Microsoft Teams attendant console user interface</a> <li>Bug Fix: UCWA credentials improvement in scenario that pool for user resource is different from the pool for the application resource <li>Mitigated a Skype for Business client bug that allows answering more than one simultaneously ringing incoming RGS call</li></ul> <p> </p> <h2 id="transferadvisor">Transfer Advisor: Suggested Likely Transfer Contacts for this Caller</h2> <p>Transfer Advisor automatically suggests the most likely contacts a caller will want to be transferred to based on intelligence gathered from multiple sources including caller history and Office 365 or Microsoft on premises servers. </p> <ul> <li>“Transfer Advisor” suggested contacts are shown side by side with Searched contacts <li>Caller history is seamlessly shared among attendants for more rapid relevance with our “No Additional Servers” & “No Server Configuration” sharing technology. (or can be configured not to share) <li>“Transfer Advisor” uses your available Office 365 or On Premises data from Exchange, Skype for Business, Dynamics 365/CRM & LinkedIn to suggest who this caller will want to be transferred to in your company with very high accuracy.</li></ul> <p><a href="https://lh3.googleusercontent.com/-cTmGCmvJnEs/WQtUkqeMKJI/AAAAAAAARJc/iqXgg7nmwGgyXy3TVIy_YLx2CGA0KdyPACHM/s1600-h/image%255B22%255D"><img title="image" style="border-left-width: 0px; border-right-width: 0px; background-image: none; border-bottom-width: 0px; float: none; padding-top: 0px; padding-left: 0px; margin-left: auto; display: block; padding-right: 0px; border-top-width: 0px; margin-right: auto" border="0" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiSE3hzRJU89TsjGHqnQ_TmK8NHuk5TDeeS6zXvzI79yMmDno_Jn5s_0HC5DO5yihPTCuwpIFQ6c82d8vjHMX3vHh_7OQYk4Y9H2wJNCwfW6szl9v3cZy9y0G3V18L1MCnoTy9j4tcUaos/?imgmax=800" width="550" height="328"></a></p> <p>If the “Transfer Advisor” contact group is selected, when you answer a call the group will be populated with suggested contact. If the Transfer Advisor group is not selected when you answer a call, the suggested contacts will displayed in the “Search” panel.</p> <p>The more services Attendant Pro is connected to (Dynamics 365/CRM, LinkedIn, etc) the more suggestions will light up.</p> <p>How to configure: <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000171624-how-to-enable-transfer-adviser" target="_blank">Click Here</a></p> <h2 id="dynamics365skypeforbusiness">Dynamics 365/CRM & Skype for Business Merged User Experience</h2> <p>The Dynamics 365/CRM integration we are introducing into Attendant Pro is more than “call pop”: Instead, it is Dynamics & Skype for Business being brought together into one continuous, seamless & familiar user experience. Dynamics 365 lights up new capabilities in the Skype for Business user experience so that what product user’s are using fades into the background and they just effortlessly complete their daily tasks. Below are some of the ways we are bringing together Skype for Business & Dynamics CRM into one experience:</p> <ul> <li>Relevant Dynamics 365/CRM Contact/Account information surfaced in Incoming & Handled call toasts <li>Ability to add a Dynamics 365/CRM Activity Note with 1-Click inside a clean & familiar Skype for Business user interface <li>Dynamics 365/CRM Contact/Account owner suggested as likely "Transfer To" candidate <li>Be instantly notified if a PSTN Caller can collaborate using Skype for Business <li>Eliminate the need for users to “Popout” to the slow Dynamics 365/CRM web interface <li>And More</li></ul> <p>Time stamped Dynamics 365 Activity Note with 1-Click inside a clean & familiar Skype for Business user interface.</p> <p><a href="https://lh3.googleusercontent.com/--j94JkYkVPE/WQtUSexmnDI/AAAAAAAARJE/NPr1Ja64xCksdyGaEKBHPF9MKUI40uPSQCHM/s1600-h/image%255B10%255D"><img title="image" style="border-left-width: 0px; border-right-width: 0px; background-image: none; border-bottom-width: 0px; float: none; padding-top: 0px; padding-left: 0px; margin-left: auto; display: block; padding-right: 0px; border-top-width: 0px; margin-right: auto" border="0" alt="image" src="https://lh3.googleusercontent.com/-AiELuArs9Ag/WQtUSyGZT-I/AAAAAAAARJI/USYeVkHpiqEsYUTtYTmiL0uS5o4bEePywCHM/image_thumb%255B6%255D?imgmax=800" width="450" height="356"></a></p> <p>Relevant Dynamics 365/CRM Contact/Account information surfaced in Incoming & Handled call toasts</p> <p><a href="https://lh3.googleusercontent.com/-haZBlz-FKl0/WQtUTeQqDTI/AAAAAAAARJM/my_Lk0gSeccEgPDgw4JnF7Yl8HyeK5ZJACHM/s1600-h/image%255B16%255D"><img title="image" style="border-left-width: 0px; border-right-width: 0px; background-image: none; border-bottom-width: 0px; float: none; padding-top: 0px; padding-left: 0px; margin-left: auto; display: block; padding-right: 0px; border-top-width: 0px; margin-right: auto" border="0" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgxT5Jhcfru7YEgJN81FYm4Mgenba_VF1ywRKwuIr_Icou02-IHVXSZlq_995hWu5zH9c7lTme597x7F_ar4FmmSqFZf0U2tCEvAuzdpqbrRQEVaSpv59ndmbTADBPDXFz6sB1SXwCN7kk/?imgmax=800" width="587" height="201"></a></p> <p>Dynamics 365/CRM Contact/Account owner contact suggested as likely "Transfer To" candidate. It looks just like any other Skype for Business contact but comes from Dynamics 365.</p> <p><a href="https://lh3.googleusercontent.com/-vaOGrdmyuyo/WQtUUchp45I/AAAAAAAARJU/NXoIavaHovA7j7z8_nRHfkClpm4k9sjFwCHM/s1600-h/image%255B21%255D"><img title="image" style="border-left-width: 0px; border-right-width: 0px; background-image: none; border-bottom-width: 0px; float: none; padding-top: 0px; padding-left: 0px; margin-left: auto; display: block; padding-right: 0px; border-top-width: 0px; margin-right: auto" border="0" alt="image" src="https://lh3.googleusercontent.com/-5BnoEOdXQdg/WQtUU8NugSI/AAAAAAAARJY/tpmNrM75W90H_g7HY7B6eakDY46QuxCMACHM/image_thumb%255B16%255D?imgmax=800" width="450" height="268"></a></p> <p>Merging Dynamics 365/CRM & Skype for Business into one continuous, seamless & familiar user experience will be a theme we will build on by adding additional functionality in future releases.</p> <h2 id="colorcodecallqueues">Color Code Call Queue & Response Group Service Calls</h2> <p>We enhance Office 365 Auto Attendant, Call Queues & Response Group Service calls by allowing them to be color coded. Incoming calls from different queues can now be instantly distinguished using colors.</p> <p><a href="https://lh3.googleusercontent.com/-Fu7FjsDFtLU/WQtYAFB78uI/AAAAAAAARJs/K_urK215ryUBMp5L1I9I0kk7YAvHPKt0gCHM/s1600-h/image%255B34%255D"><img title="image" style="border-left-width: 0px; border-right-width: 0px; background-image: none; border-bottom-width: 0px; float: none; padding-top: 0px; padding-left: 0px; margin-left: auto; display: block; padding-right: 0px; border-top-width: 0px; margin-right: auto" border="0" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiV_fnBrb7GKkxCuSJ05DjrchAWK6Ctqx2QY0b_2eqdlGkWIMN9-e22v8K9vDSO5uvHi20h4R-7w4n10xdfaGpEDNY9PR3S9a0u2vLsh6PnRTY2L8etE79pbrzM3WmUemjF2nWfi18KFM8/?imgmax=800" width="450" height="171"></a></p> <p>Configuration is as simple as associating a color with text contained in the Call Queue/RGS. Just type the matching text and a hexadecimal color code or color name (example: Red) separated by a comma. Examples below:</p> <ul> <li>Service,Red;</li> <li>Sales,Green;</li></ul> <h2>Color Code Individual Callers</h2> <p>Caller Name or Number can also be color coded for quick identification of key contacts. Call out very important callers.</p> <h2 id="microsoftteamsattendantconsole">Microsoft Teams attendant console User Interface Theme</h2> <p>Microsoft Teams is rapidly becoming a very significant product in the Microsoft Office suite. We are releasing Attendant Pro as the first Microsoft Teams attendant console UX for Cloud PBX or Skype for Business, to build on our theme of being familiar for users who are already using Microsoft products.</p> <p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhL7-pftSFWXK1kYBPBqna2TzvOAAbDC8vn93WQtWatxbjZYQhqcHuCmZzBrXODWwT3XIE88pC33drEa226Z42zkpBssh7EQvxFdJJIAkGa4SYh78gjtw5WkYGEdet5ovnpxbfeBVIhu8Q/s1600-h/image%255B40%255D"><img title="image" style="border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; float: none; padding-top: 0px; padding-left: 0px; margin-left: auto; border-left: 0px; display: block; padding-right: 0px; margin-right: auto" border="0" alt="image" src="https://lh3.googleusercontent.com/-mxaSdOLyOUs/WQt4IVSGw9I/AAAAAAAARKE/9A92Lx1-CmUyBKoOGfJwbqW1Dj5tioTuQCHM/image_thumb%255B35%255D?imgmax=800" width="550" height="328"></a></p> <p>Since Attendant Pro brings a Dynamics 365/CRM & Skype for Business merged user experience, this means users can complete Dynamics 365 tasks in a familiar Microsoft Teams experience.</p> <p><a href="https://lh3.googleusercontent.com/-zOvEu3ScOR0/WRNjf9hlXHI/AAAAAAAARK0/aOaLkHIvXiUGISnz3lvVrdlynaNv2oDVACHM/s1600-h/image%255B45%255D"><img title="image" style="border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; float: none; padding-top: 0px; padding-left: 0px; margin-left: auto; border-left: 0px; display: block; padding-right: 0px; margin-right: auto" border="0" alt="image" src="https://lh3.googleusercontent.com/-ySQkltC4fDA/WRNjgqNGGZI/AAAAAAAARK4/pEl9oP2D_r0CyOWsCZUPyqBMTH3-xgkOwCHM/image_thumb%255B38%255D?imgmax=800" width="350" height="387"></a></p> <p>Attendant Pro can be <a href="https://landiscomputer.freshdesk.com/support/solutions/articles/6000060064-attendant-pro-update-downloads" target="_blank">downloaded here</a> as MSI installer.</p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com3tag:blogger.com,1999:blog-1680919016976846221.post-27550375221650653642017-01-20T08:48:00.000-08:002017-11-01T11:23:05.357-07:00Attendant Pro Jan 2017 (Q4-2016) Update: Skype for Business 2016 UI, MP3 Recording, Export-Import Settings & More<p>Download MSI v1.0.6229.30832: <a href="https://landiscomputer.freshdesk.com/solution/articles/6000060064-attendant-pro-update-downloads" target="_blank">Click Here</a><font color="#ff0000"><br></font>Get a fully working Trial or Schedule Live Demo: <a href="http://landiscomputer.com/attendantpro">http://landiscomputer.com/attendantpro</a><br></p> <ul> <li>Skype for Business 2016 User Interface & Color Scheme</li> <ul> <li>Skype for Business 2015 & Lync 2013 are still an option</li></ul> <li>MP3 call recording format</li> <li>Easily Export and Import Settings on another PC</li> <li>Ability to push out default application settings that can be later edited by user</li> <li>“Current Call” panel auto centers or can be manually moved up or down</li> <li>Video buttons to Start/Stop video from Current Call, Contacts (right click) & Contact Details</li> <li><a href="#vertical">Added Vertical “Contact Groups” layout</a></li> <li>Added ability to click anywhere on the incoming call to answer</li> <li>Ability to Get a Trial Key directly from the main screen</li> <li>Added ability to added buttons for specific contact methods (Work, Mobile, Voicemail, Other, Home) to a “Contact Layout”</li> <li>Small Contact Layout has been modernized</li> <li>Large Contact Layout has been modernized</li> <li>Large Contact List Layout has been modernized</li> <li>“Contact Details” now have modern button look</li> <li>Improved: Presence change icons now have Skype for Business styling</li> <li>Improved: human German translation</li> <li>Fixed: Call Forwarding sometimes stops working after Attendant Pro is running for awhile</li> <li>Fixed: Out of Office & Note formatting in “Contact Details”</li> <li>Fixed: “Vertical Tab” Character in contact fields can cause contact list not to download in “Advanced Search“</li> <li>Fixed: Setting hot keys from Group Policy Objects now works correctly</li></ul> <p>In this release you will notice a lot of fine tuning of the user interface.</p> <h3>Skype for Business 2016 User Interface & Color Scheme</h3> <p>Attendant Pro has now includes not only a Skype for Business 2015 and Lync 2013 user interface, but also the new Skype for Business 2016 UI that is more friendly to accessibility colors. </p> <p><a href="https://lh3.googleusercontent.com/-eeqokp3RZQE/WII_PvWoOMI/AAAAAAAAQ4g/LIqhbRCxB4Q/s1600-h/image%25255B4%25255D.png"><img width="450" height="208" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-1QmPmCX3yDE/WII_P7nvD_I/AAAAAAAAQ4k/3nIfrNEYtTg/image_thumb%25255B2%25255D.png?imgmax=800" border="0"></a></p> <p>Easily select which user interface with a click or by pushing out a policy.</p> <p><a href="https://lh3.googleusercontent.com/-32cCsc_iTkE/WIJ8QafJmUI/AAAAAAAAQ5M/EYsf8EIklqY/s1600-h/image%25255B18%25255D.png"><img width="242" height="77" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilgHsYbvP-BIQXadWiVPRdsDedOLCBWN0Q2hyGSitDgRGy2DtyLQoIL7wxXM6sPV8qmwDi4YOYmGwaZU56eENFZbvFzTcQkHtviDwgSkVHpmwWsbo1dnt4jJZWIiqlxt2bpk6ixa6igYo/?imgmax=800" border="0"></a></p> <h3>Record Calls in MP3 Format</h3> <p>Call recording is built into Attendant Pro and now includes the ability to chose MP3 or WAV recording format for more efficient storage. To configure this go to Options | Recording | Compress to MP3. (Requires Windows 8 or later OS)</p> <p><a href="https://lh3.googleusercontent.com/-3C7JAy9qwSo/WII_RV97bgI/AAAAAAAAQ4w/Se3zL_K86qw/s1600-h/image%25255B11%25255D.png"><img width="152" height="38" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-LVATy_pJjrs/WII_R7L5XsI/AAAAAAAAQ40/hg9BIboLxl8/image_thumb%25255B5%25255D.png?imgmax=800" border="0"></a></p> <h3>Easily Export and Import Settings on another PC</h3> <p>Attendant Pro application settings can be rolled out several ways: </p> <ul> <li>Manually configure them using the Options window</li> <li>Push them out using standard Windows Server Group Policy Objects</li> <li>Export the settings from Attendant Pro on one PC and import to another</li></ul> <p>Go to Options | Configuration Information and click “Export Configuration File” to create a configuration file that can easily be imported on another machine.</p> <p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhFMO2X3bKoVu_G_AOrAcsRbISyZhcVyqs8FnuFO03ipmHW8vmDkR_QkPmjppPjhf_MtGUZPQlH3NHBfse3HrnzkAp7FuQWmsD7ELTkHw0Up85MxgxKcSu6XVR25DsyMmwMuUs8ntyJscE/s1600-h/image%25255B16%25255D.png"><img width="450" height="210" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-3WnWo3E3drg/WII_SjALwBI/AAAAAAAAQ48/rWP1V0yZDZ0/image_thumb%25255B8%25255D.png?imgmax=800" border="0"></a></p> <h3>Push out an Application Package that Includes default Attendant Pro settings</h3> <p>We have now created a simple method for organizations to create an “application package” that includes organization specific settings users will see when they first run Attendant Pro. </p> <p>The process to create this package:</p> <ul> <li>Configure Attendant Pro as desired</li> <li>Go to Options | Configuration Information and click “Export Configuration File” </li> <li>Rename the configuration file “Settings_Default.config”</li> <li>Place this “Settings_Default.config” in the Attendant Pro installation directory</li></ul> <p><br></p> <h3>“Current Call” Panel Position can be adjusted</h3> <p>The Current Call panel will auto center based on screen size or can be manually moved up or down to customize to the need.</p> <p><a href="https://lh3.googleusercontent.com/-eykZnEsvzok/WIJ8RPdxVmI/AAAAAAAAQ5U/0fYfcf-xO1I/s1600-h/image%25255B21%25255D.png"><img width="239" height="244" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0ce86J0TJJkSVk8hyphenhyphenJynEtlZWbq3kmerDWtG5nWI1VlrYgD_XKYWkp6ebst2DSPLLePLKWBP1xB44GOhdi2k24bJFav1NqfS_4rq2lJ_WV0kEzFFhKG0zI8yoga34xt4Lm6QHDz9vA2E/?imgmax=800" border="0"></a></p> <p>Adjust down.</p> <p><a href="https://lh3.googleusercontent.com/-TwL61ELO80U/WIJ8RodtP5I/AAAAAAAAQ5c/JIIJBDXuf54/s1600-h/image%25255B25%25255D.png"><img width="239" height="435" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-a3oVT9djX3w/WIJ8R5u3LnI/AAAAAAAAQ5g/6dcAHHw0KfU/image_thumb%25255B13%25255D.png?imgmax=800" border="0"></a></p> <h3>Video Call Control </h3> <p>Video start/stop control is now available on Current Call, Contacts (right click) & Contact Details.</p> <p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi1_htmBv7_79tCjJ31Tb8cgDsA-esEIcyQxjBWbSckBiYsTGP0_tJHZ4YyJPdZBTTzahKUEA8Ghw_mHWgLBV2-tkf1smMxchUw_wjoubo2vNQo9BJ6shEaZpdy44j60zCIQjMEPihX_tc/s1600-h/image%25255B36%25255D.png"><img width="354" height="201" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-lv0-VJcIjBA/WIJ8Sf4rcdI/AAAAAAAAQ5o/y95P3-VRPf4/image_thumb%25255B23%25255D.png?imgmax=800" border="0"></a></p> <p>Contact Details</p> <p><a href="https://lh3.googleusercontent.com/-5wNRR-8gFzk/WIJ8S6l6PAI/AAAAAAAAQ5s/qVlqbao3RCI/s1600-h/image%25255B30%25255D.png"><img width="350" height="213" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-hnx2K9hniRw/WIJ8TDdbsWI/AAAAAAAAQ5w/KJJCBJOLY2w/image_thumb%25255B16%25255D.png?imgmax=800" border="0"></a></p> <p><br></p> <h3 id="vertical">Vertical “Contact Groups” layout</h3> <p>Arrange “Contact Groups” layout horizontally or vertically. Options | General | Contact Groups Layout.</p> <p>Horizontal “Contact Groups” layout.</p> <p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj10CQm77fJSBcBOcJILmQl7EySid2K_yawqE4LDlUxMjLQCr5tXHyGv15enkDD9awHiPdlzu5vIJK-1u7d9_gTMxikI3jdredTI8KcRewjWFifoEKKBh_T30NMCddj5bVWPD_QbG5WFKc/s1600-h/image%25255B48%25255D.png"><img width="354" height="404" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiUjkLLJ9gyBnICMVBkslFzwtCWRYpybR5yIQsKTybFOsGXhZPF8A4kFDi1WATzPFNQzW9fgwH7yMyknaji2kd5sHa9KfclHAZIhz02Jcg5K_8fZS7Q9XBZFXw7ldkzmQ6YOKdClMuQIHw/?imgmax=800" border="0"></a></p> <p>Vertical “Contact Groups” layout.</p> <p><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgQ5vK5FPPTO-cQts3tQR3U2gfYDQgFqqUNSAWfIG3NGEj_6-3rGmLop73nm-lLUFCqGtrPCZz3t1PCPAQp8wans0SjOqTtbUcb_mIHQwBMb7aNttOLHCvrdMQ61i1oEI5cbx1pH9h067s/s1600-h/image%25255B52%25255D.png"><img width="354" height="402" title="image" style="border: 0px currentcolor; border-image: none; padding-top: 0px; padding-right: 0px; padding-left: 0px; margin-right: auto; margin-left: auto; float: none; display: block; background-image: none;" alt="image" src="https://lh3.googleusercontent.com/-QsqniWq0dQA/WIJ8UZ6S7vI/AAAAAAAAQ6A/nk0zRDqOjHI/image_thumb%25255B31%25255D.png?imgmax=800" border="0"></a></p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com2tag:blogger.com,1999:blog-1680919016976846221.post-7414894642988811812016-12-27T12:36:00.001-08:002016-12-27T12:42:20.249-08:00Attendant Pro for Skype for Business 2016 Quick Start Guide<p><a href="https://lh3.googleusercontent.com/-t6dN1jMu3Ew/WGLQrqhVQMI/AAAAAAAAQ3U/MOOxhZA_Cms/s1600-h/QuickStartGuide%25255B4%25255D.png"><img title="QuickStartGuide" style="border-left-width: 0px; border-right-width: 0px; background-image: none; border-bottom-width: 0px; float: none; padding-top: 0px; padding-left: 0px; margin-left: auto; display: block; padding-right: 0px; border-top-width: 0px; margin-right: auto" border="0" alt="QuickStartGuide" src="https://lh3.googleusercontent.com/-Uanqst54_Jc/WGLQsD0DYZI/AAAAAAAAQ3Y/nfS4YlFo3qM/QuickStartGuide_thumb%25255B2%25255D.png?imgmax=800" width="242" height="187"></a></p> <p>Attendant Console for Skype for Business 2016 Quick Start Guide available here: <a href="https://landiscomputer.freshdesk.com/helpdesk/attachments/6041225700" target="_blank">PDF</a></p> <p>Other Office 2016 Quick Start Guides Available Here: <a href="https://support.office.com/en-us/article/Office-2016-Quick-Starts-25f909da-3e76-443d-94f4-6cdf7dedc51e#ID0EAADAAA=Business_and_Education" target="_blank">Click Here</a></p>Matt Landishttp://www.blogger.com/profile/15397535269742889630noreply@blogger.com0