Update on Landis Technologies Native Attendant Console for Microsoft Teams

Landis Technologies is eager to create a native Microsoft Teams attendant console, but at this time Microsoft has not provided the needed Client API/SDK to create this solution. You can help by voting on this Teams UserVoice item.

Solution Today: Teams Attendant Console Using Skype for Business Client Interop

In the interim, a few things we have done to make Attendant Pro facilitate Microsoft Teams:

• A user interface that looks just like Microsoft Teams
• The ability to select Microsoft Teams Teams and transfer to users
• Ability to search & transfer to Teams users using our AD search

To use Attendant Pro in a Microsoft Teams environment means installing the Skype for Business client and using interop between Microsoft Teams and Skype for Business. How to configure this and the limitations are available in this Landis knowledge base article.

We think that this is the best client only attendant console solution available at the moment.

We Are Already Working on Code for a Native Attendant Console for Microsoft Teams

We already have some portions of the SDK that we will need to create an attendant console for Microsoft Teams and have already code to do portions of the next generation, native Microsoft Teams Attendant Console:

• Microsoft Teams App
• Integrated Microsoft Sign In
• Teams and Teams Contacts display & search
• Statistics inside Microsoft Teams client

To create a fully working client based attendant console solution will require additional client SDK/API's that Microsoft hasn't released yet. Microsoft has not given an ETA on a Client SDK/API at this time.

What Can You Do? Vote for Microsoft to Create a Teams Client SDK/API on UserVoice

Vote here:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38534776-full-teams-client-api-including-call-control

Attendant Pro Q3-2019 Update: Searchable Note Field, Custom Contact Fields, Improved Japanese Translation, More

Below is a summary of the new features in the Q3-2019 update for Attendant Pro, which can be downloaded here as a MSI Installer.

• New Features
• Ability to add custom searchable columns in the advanced search CSV file.
• Enhancement
• Improved Japanese translation with human translations provided by Japanese partner SMX.
• Update Click-Once update so that it doesn't use the native method to prompt user to install
• user.config file reliability enhancements
• Backup user-config on Attendant Pro exit and import config backup if existing config appears to be corrupt when starting Attendant Pro.
• Bugs Fixed
• Bug Fix: If there is an invalid regex for the call pop phone number, the incoming call toast will now appear.
• Bug Fix: When performing a normal consult transfer, the initial call no longer shows the error message "Previous transfer to this contact failed" when making the call to the consultee.
• Bug Fix: When executing a blank "property" search like department:() we now show "No Results" instead of returning all contacts.

Ability to search and display additional contact fields

You can now add additional columns to the advanced search csv contact list. These additional columns will be imported and are shown in the Contact Details. They can be searched, even as a specific search field. They can also be added to the Contact Card using the Configurable Contact Layouts.