Landis Technologies Demonstrates Native Microsoft Teams Contact Center Call Queues & Attendant Console Update

Orlando, Florida 9/24/2018 – At Microsoft Ignite 2018 Landis Technologies is demonstrating native Microsoft Teams Contact Center call queues and the latest version of their attendant console that handles calls destined for Skype for Business or Microsoft Teams users using Teams Calling Interop.

Landis Technologies is demonstrating their own Call Queues in Office 365 Contact Center that leverages the new Microsoft Teams Calling API's to provide features not yet available for Microsoft Teams & Skype for Business Online. Some of these functions include abandoned call reporting, real-time insight into calls waiting in queues, live wallboard indication of calls in queues and more.

Landis Technologies founder & Microsoft MVP Matt Landis notes "Our Office 365 Contact Center wraps additional features around the existing Microsoft call queues and now we have taken the newly released Microsoft Teams Calling API’s to write our own, native Teams coded call queues that allows us to build an Office 365 Contact Center with features that our customers have been asking for in a product that looks just like Office 365 and can be deployed in minutes. At Microsoft Ignite we can schedule to demonstrate native Teams call queues our team is working on.”

“We have taken the newly released Microsoft Teams Calling API’s to write our own, native Teams coded call queues which has allowed us to build an Office 365 Contact Center with features that our customers have been asking for in a product that looks just like Office 365 and can be deployed in minutes

Landis Technologies is also showing the Q4-2018 update of Attendant Pro which leverages the newly released Microsoft's Skype for Business & Teams Calling Interop which now means that Attendant Pro can bring attendant console functionality for those companies who want to be all in the Microsoft Office 365 cloud.  The update also brings features like modern authentication support, reporting on when the attendant console is running, a Microsoft Teams UI refresh and more.

Landis Technologies Contact Center & Attendant Console work with Skype for Business Server, Skype for Business Online and Microsoft Teams.

To get a live demonstration or meet with our team at Microsoft Ignite 2018 visit us at booth #2012 or email wendell@landiscomputer.com to schedule a meeting.

Landis Technologies Contact Center: Office 365 Contact Center

Landing Page: Click Here

Landis Technologies Attendant Console: Attendant Pro

Landing Page: Click Here
Q4-2108 Update Details: Click Here

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold Unified Communications Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landiscomputer.com

Contact: sales@landiscomputer.com

Attendant Pro Q4-2018 Update: Microsoft Teams Attendant Console via Interop, Exchange Modern Authentication Support, Very Large Contact List Optimizations & More

Below is a summary of the new features in Q4-2017 (September 2018) update for Attendant Pro, which can be downloaded here as MSI installer.

• Attendant Pro can now transfer calls to Microsoft Teams & Skype for Business Online contacts leveraging Microsoft’s recently released Skype to Teams Interop.
• Update Microsoft Teams UI to match the colors of the latest Microsoft Teams client
• Support Modern Authentication for EWS connections (i.e. Advanced Search EWS Contacts, etc.)
• Dramatically improve Attendant Pro load time when using "Advanced Search" with a very large (250K+) contact list (Several minutes to sub-10 seconds)
• Attendant Pro app start and close time tracking: stored to a CSV file. (Contact AP support for setting)
• Attendant Pro app start and close times can be written to a centralized file and is multiuser enabled.
• Call Recordings of calls with one or more holds are combined into a single call recording file.
• Ability to copy text in Contact Card (formerly known as Contact Details)
• Improve Instant Message Consultant Transfer IM scrolling in several scenarios
• Add tooltips for Call History & Contact Detail panel tabs
• Add tooltips for Sign In/Out buttons on RGS panel
• Added a setting schedule to download EWS contact list every so many hours. Default 24 hours. (Contact AP support for setting)
• Added a setting to filter the Exchange GAL contacts that can be searched. This will improve search times when GAL is large but only a subset of the contacts are used by the attendant. (Contact AP support for setting).
• Notification if an "Advanced Search" is requested before contact list is completely loaded
• Refresh with latest Attendant Pro logo branding
• Improved app icon visibility in Taskbar, Shortcuts and Task Manager.
• Improve initial install first run experience by optimizing default settings (will not affect existing users)
• Fix - Scenario that call recording would get stopped if a second call came in and was rejected.
• Fix - Contacts are not written to database if Public folder contacts cannot be downloaded
• Fix - Dynamics CRM Login issue and TLS 1.2
• Fix - Cannot scroll with the mouse in the org information panel when mouse is over a contact card.
• Fix - Avoid Contact Card tabs being resized to 0 width and no longer be accessible
• Fix - Extra-large font is getting cut off many places
• Fix - Advanced Search may not return results when searching for specific sip address

Microsoft Teams Attendant Console

We have 3 announcements around Microsoft Teams Attendant Console capability:

• Attendant Pro can now transfer calls to Microsoft Teams & Skype for Business Online contacts leveraging Microsoft’s recently released Skype to Teams Interop. This is phase 1 of our Teams support and requires the Attendant Pro user to be signed in as Skype for Business online user. Phase 2 will not require Skype for Business and is dependent on Microsoft release of Teams Client SDK
• The Attendant Pro Microsoft Teams UI has received a refresh to more closely match latest Teams client.

In Q4-2018 Skype for Business to Teams Interop has been released by Microsoft enabling Attendant Pro to transfer calls to Microsoft Teams and Skype for Business users homed on Office 365. (We expect this to be extended to on premises Skype for Business users in the coming months) The Attendant Pro user does need to be signed into the Skype for Business client at this time.

When the Microsoft Teams client SDK’s become available Landis Technologies will utilize them to provide native Teams attendant console functionality.

In this release we have also refreshed the user interface to more closely match the UI of the latest Microsoft Teams client for an integrated user experience.

New Branding

We are now using the new Attendant Pro logo and branding on the splash screen, taskbar & task manager. Some places the logo was not showing up nicely and that is improved.

Task Bar Icon

Splash Screen

Attendant Pro App Start and Close Time Tracking

(Contact AP support for instructions on how to enable this feature)

Attendant Pro can now write to a centralized CSV file when the user starts and stops Attendant Pro to allow management to monitor and report on attendant console run timeline. The is feature is multiuser enabled so multiple Attendant Pro client’s can write to one CSV file on a network drive.

To configure go to Options | Timeline Report

Check - Enable Timeline Report and designate a Timeline Upload Folder.  Now stop and start Attendant Pro and there will now be a file “AttendantPro_AppTimeline.csv in that location. If more than one Attendant Pro is writing to that folder, the new records will be inserted into the existing file.

Modern Authentication Support for EWS Connections

Attendant Pro now supports Modern Authentication for EWS connections (i.e. Advanced Search EWS Contacts, etc.)

Copy Text in Contact Cards

Added the ability to select fields in Contact Cards for copying.

And more.