Friday, September 21, 2018

Landis Technologies Demonstrates Native Microsoft Teams Contact Center Call Queues & Attendant Console Update

o365cc_TeamsCallingAPIQueues

Orlando, Florida 9/24/2018 – At Microsoft Ignite 2018 Landis Technologies is demonstrating native Microsoft Teams Contact Center call queues and the latest version of their attendant console that handles calls destined for Skype for Business or Microsoft Teams users using Teams Calling Interop.

Landis Technologies is demonstrating their own Call Queues in Office 365 Contact Center that leverages the new Microsoft Teams Calling API's to provide features not yet available for Microsoft Teams & Skype for Business Online. Some of these functions include abandoned call reporting, real-time insight into calls waiting in queues, live wallboard indication of calls in queues and more.

Landis Technologies founder & Microsoft MVP Matt Landis notes "Our Office 365 Contact Center wraps additional features around the existing Microsoft call queues and now we have taken the newly released Microsoft Teams Calling API’s to write our own, native Teams coded call queues that allows us to build an Office 365 Contact Center with features that our customers have been asking for in a product that looks just like Office 365 and can be deployed in minutes. At Microsoft Ignite we can schedule to demonstrate native Teams call queues our team is working on.”

“We have taken the newly released Microsoft Teams Calling API’s to write our own, native Teams coded call queues which has allowed us to build an Office 365 Contact Center with features that our customers have been asking for in a product that looks just like Office 365 and can be deployed in minutes

Landis Technologies is also showing the Q4-2018 update of Attendant Pro which leverages the newly released Microsoft's Skype for Business & Teams Calling Interop which now means that Attendant Pro can bring attendant console functionality for those companies who want to be all in the Microsoft Office 365 cloud.  The update also brings features like modern authentication support, reporting on when the attendant console is running, a Microsoft Teams UI refresh and more.


Landis Technologies Contact Center & Attendant Console work with Skype for Business Server, Skype for Business Online and Microsoft Teams.

To get a live demonstration or meet with our team at Microsoft Ignite 2018 visit us at booth #2012 or email wendell@landiscomputer.com to schedule a meeting.

Landis Technologies Contact Center: Office 365 Contact Center

Landing Page: Click Here

Landis Technologies Attendant Console: Attendant Pro

Landing Page: Click Here
Q4-2108 Update Details: Click Here

About Landis Technologies LLC

Landis Technologies is a Microsoft Gold Unified Communications Partner which has been focusing on Microsoft technologies since 1995. Landis Technologies is known internationally for deep knowledge around Microsoft Skype for Business, Microsoft Teams & Office 365 and was the first to deliver a client-based Skype for Business & Office 365 attendant console to the market. Landis Technologies has provided Skype for Business software & solutions to customers in over 50 countries via a network of over 200 Microsoft Partners. Landis Technologies is headquartered in Ephrata Pennsylvania. http://www.landiscomputer.com

Contact: sales@landiscomputer.com

2 comments:

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