Wednesday, April 1, 2020

How Microsoft Teams Calls App for Slack Works




Slack and Microsoft Teams have surprised industry watchers by adding a "Microsoft Teams Calls" Slack app. A question is: How does this work? Let's install and see.

Setup


First you will need a Slack and Teams account. Sign into Slack and go to: https://slack.com/app-pages/teams-calls. Click "Add to Slack"


Now you will get a Slack permission. Next Teams permissions. (screen shots coming)

Create & Join Meetings



In essence you will now have a "/teams-calls" bot in Slack that you can create a meeting in any Slack channel. (Essentially the user creates a message which has a link to a Teams meeting.) Using the Join button on the message others in the Slack channel can join the meeting. (as Guest of course if they don't have a Teams account.)

From my test the time "Meeting started xx ago." is when the meeting was created. The only user that shows for me is the user that created the meeting. If more people join the meeting, the do not show up in the bot post in the channel.

The below example was created 10 minutes ago. I joined the meeting 5 minutes ago. And another user joined after that, but does not show in the channel link to the meeting.


Calls


Slack has a call button at the top of the screen. It looks you can set this call button to use Microsoft Teams. I suspect this will use the protocol handler to dial a call using Microsoft Teams (similar to how Outlook and webpages dial from Teams) but I could not get this feature to work.

Summary



Friday, March 27, 2020

Attendant Pro Q2-2020 Update: Additional Advanced Search Filters & Stability Enhancements

Below is a summary of the new features in the Q2-2020 update for Attendant Pro, which can be downloaded here as a MSI Installer.

Updates:
  • Fix several issues causing AP to crash
  • Fix issue where an RGS/Queue call could cause AP to steal focus from another app
  • Fix issue where hold time is not reported correctly if call is transferred while on hold
  • Add ability to use these fields as advanced search filters: emailaddress, sipaddress, mobilephone, and workphone
  • Changed Search_DbSearchFilter to use contains instead of equals
  • Search prefilter works correctly even if not using filterfield:(filterterm) syntax
  • Org info can be retrieved for unknown or invalid contacts by setting these hidden properties to true: 
    • GetOrgInfoForUnknownTypeContacts and GetOrgInfoForInvalidTypeContacts
  • Switched these properties to string arrays so they can be set from registry using multi string value keys: 
    • Search_DbSearchFilter, Search_PublicFolderList, Search_PersonalContactFolderList


Additional Advanced Search Filters

Add ability to use these fields as advanced search filters: emailaddress, sipaddress, mobilephone, and workphone.

How Microsoft Teams Calls App for Slack Works

Slack and Microsoft Teams have surprised industry watchers by adding a "Microsoft Teams Calls" Slack app. A question is: How ...